RVP, MH Operations

Sun Communities & Sun Outdoors; Eugene (OR); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental and Vision Plans

On-Site Fitness Center

Life, AD&D Insurance and Disability

401(k) Plan with Sun matching

Employee Assistance Program

Tuition Reimbursement

Vacation RV Site Discounts

Team Member Perks & Discounts

Paid parental leave

Paid Time Off & holidays

Job summary

Sun Communities & Sun Outdoors is seeking a Regional Vice President of MH Operations to lead a portfolio of manufactured housing communities in the region, driving occupancy, sales, and financial performance. The role oversees on-site managers, staffing, safety, and capital improvement programs while ensuring compliance with fair housing laws and established Sun policies.

Applicants should have 5+ years in property management with at least 2 years in a supervisory role, plus strong leadership

Qualifications

• High School Diploma or GED (Required).
• Bachelor's Degree in Real Estate, Business, Hospitality, or related field (Required).
• 5 years in property management experience, including 2 years' supervisory experience (Required).
• Demonstrated leadership abilities.
• Excellent interpersonal and communication skills.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Strong organizational skills.
• Working knowledge of basic accounting principles.
• Ability to travel frequently with overnight stays.
• Intermediate computer proficiency including Microsoft Office Suite, email, and internet.
• Flexibility to respond to community needs during non-business hours.
• Must have a valid driver's license.

Responsibilities

• Conduct on-site inspections and ensure communities meet Sun's curb appeal standards.
• Resolve resident complaints promptly and professionally.
• Develop annual occupancy, lease-up and sales projections; implement programs to achieve them.
• Create marketing programs with a detailed strategy, timelines, roles and budgets.
• Coordinate team member selection and development and ensure policy compliance.
• Determine staffing levels in conjunction with budgets.
• Ensure compliance with fair housing and employment laws.
• Ensure safety policies and workers' compensation reporting.
• Attend training and stay updated on industry trends.
• Collaborate with sales to manage inventory and pre-owned home plans.
• Ensure high levels of customer service for residents.
• Oversee annual capital improvement program.
• Monitor safety, risk and loss at communities.
• Approve selection of contractual services.
• Manage annual operating and sales budgets.
• Review monthly property accounting and prepare P&L variance analyses.
• Maintain internal controls.
• Meet with residents, HOAs or boards as required.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Communication

Travel flexibility

Financial acumen

Driver's license

Education

High School Diploma or GED

Bachelor's Degree in Real Estate, Business, Hospitality, or related field

Tools

Microsoft Office Suite

Job description

Overview

The Regional Vice President of MH Operations provides leadership and oversight for a portfolio of manufactured housing communities within an assigned region, driving operational performance, sales growth, and financial results.

Job Duties

• Conducts on-site inspections and ensures each community is consistently maintained and groomed to Sun's curb appeal standards. (Essential)
• Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines. (Essential)
• Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)
• Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Determines and approves staffing levels of each community in conjunction with budget.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
• Ensures compliance of policies designed to increase team member safety. Completes workers' compensation accident reports and incident reports.
• Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.
• Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
• Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.
• Ensures implementation of annual capital improvement program.
• Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.
• Approves the selection of all contractual services for assigned properties.
• Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.
• Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.
• Ensures rent is collected by Community Managers at each community on a timely basis.
• Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.
• Ensures internal control practices are adhered to.
• Meets with residents, homeowner associations or boards as required and maintains effective communication.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Business, Hospitality, or related field (Required)
• 5 years in property management experience, including 2 years' supervisory experience (Required)
• Demonstrated leadership abilities
• Excellent interpersonal and communication skills
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Strong organizational skills
• Working knowledge of basic accounting principles
• Ability to travel frequently with overnight stays
• Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to community needs during non-business hours
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty