RVP CarelonRx Account Management

Elevance Health; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading healthcare company is seeking an RVP for CarelonRx Pharmacy Account Management in New York. This role entails leading account management strategies, ensuring client satisfaction, and overseeing a team. Ideal candidates should possess extensive experience in the PBM industry and strong leadership skills. The position requires office presence at least three days a week to foster collaboration while offering flexibility.

Qualifications

• At least 5 years of professional/leadership experience.
• Experience in Account Management or Account Executive role.
• Understanding of account management principles.

Responsibilities

• Lead Account Managers and Account Executives.
• Drive client retention and satisfaction strategies.
• Collaborate with internal teams for operational excellence.

Skills

Leadership skills

Account Management expertise

Strategic thinking

Collaboration skills

Operational acumen

Education

BA/BS degree

Master’s degree (preferred)

Job description

Job Description:

A proud member of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. This is an exceptional leadership opportunity to drive transformation and performance supporting the unique needs of CarelonRx clients that are integrated with Anthem medical. Growing, retaining and delivering unique and valuable solutions to this segment is a critical priority for CarelonRx.

RVP CarelonRx Pharmacy Account Management Commercial

Location: May be located in any Elevance Health PulsePoint office preferably in New York, NY, Atlanta, GA, Chicago, IL, Indianapolis, IN, St. Louis, MO, Mason, OH, or Richmond, VA.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Summary

Provides leadership for Pharmacy Services with management oversight of Account Managers and Account Executives leading strategies for renewal business for Commercial Integrated CarelonRx clients.

Position Responsibilities

Sales and Account Management:

• Serves as primary Pharmacy Business Driver leading Account Management.
• Communicates the Company value proposition to clients and prospects and meeting revenue goals, profitability, satisfaction, and retention parameters as per the Key Performance Indicator (KPI) structure.

Client Retention and Satisfaction:

• Delivers client retention and satisfaction strategies that drive results, execution excellence.
• Involves significant engagement with matrixed resources that support accounts, resulting in client satisfaction and retention.
• Works with internal partners to develop client strategies that drive growth, retention, ongoing profitability, and operational excellence.

Team Collaboration and Management:

• In collaboration with VP & Chief Sales Officer CarelonRx, helps align pharmacy services team efforts with business objectives.
• Interacts with Anthem leadership, including regional leaders, plan presidents, and other key stakeholders responsible for customer experience.
• Builds solid internal cross-functional relationships at all levels of Client Management, Finance, Operations, and IT.

Strategic Implementation and Upselling:

• Involves launching, expanding, and enhancing the CarelonRx pharmacy growth and retention model in collaboration with Anthem leadership and market regional sales/account management leaders.
• Works with market account management leaders to develop and implement client-specific retention strategies and broader solution upselling strategies to meet business objectives.

Leadership, Training and Professional Development:

• Hires, trains, coaches, counsels, evaluates performance of direct reports.

Position Requirements

• Requires a BA/BS and at least 5 years of professional/leadership experience or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Master’s degree.
• Account Management/Account Executive PBM experience strongly preferred.
• Integrated Medical and Pharmacy model experience strongly preferred.
• 10+ years of progressively responsible Account Management, Sales or Operations experience in the PBM or managed care industry.
• Possess thorough understanding of account management principles.
• Business, Financial, Clinical and Operational acumen.
• Exceptional leadership skills required.
• Strategic thinking/planning and results oriented.
• Team player, winning, bias towards action, and exceptional execution mindset.
• Integrated medical/pharmacy solution experience
• Experience in a highly matrixed organization and familiar with multiple funding types.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.