RV Helpline Technician

Fun Town RV; Fort Worth (TX); On-site; Full time

Job summary

Fun Town RV is seeking an RV Helpline Technician responsible for providing technical support over the phone. The ideal candidate will have strong problem-solving abilities with previous customer service experience and knowledge of RV systems. Join a growing team that offers excellent benefits including a competitive salary, medical coverage, and paid vacations.

Benefits

Major Medical-Dental-Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K (profit sharing)

Employee Discounts in Company Store

Qualifications

• Strong computer skills and ability to use support software.
• Hands-on experience with RV systems including HVAC and electrical.
• Previous customer service experience required.

Responsibilities

• Diagnose and troubleshoot RV technical issues over the phone.
• Guide customers through step-by-step solutions.
• Respond quickly to customer inquiries and maintain case reports.

Skills

Problem-solving

Active listening

Customer service

Communication

Education

High school diploma or equivalent

Job description

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Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.

As Texas’s largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.

Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!

Job Summary

We are seeking a knowledgeable and customer-focused RV Technical Support Specialist to join our team. This call center role involves troubleshooting RV-related technical issues over the phone, assisting customers with problem resolution, and providing expert advice on RV equipment and systems. The ideal candidate will have a strong technical background in RV components and systems, excellent customer service skills, and the ability to manage multiple cases effectively.

Requirements

Essential Duties and Responsibilities:

• Diagnose and troubleshoot RV technical issues over the phone.
• Guide customers through step-by-step solutions to resolve problems.
• Maintain and submit daily reports of customer interactions and troubleshooting cases.
• Follow all company procedures and best practices for customer support.
• Respond quickly and professionally to customer inquiries and follow-ups.
• Advise customers on proper RV equipment usage, parts, and maintenance.
• Manage multiple support cases simultaneously while maintaining accuracy and efficiency.
• Return customer calls and messages in a timely manner.
• Perform other related duties as assigned.
  
  

Requirements Of This Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent.
• Strong computer skills and ability to use support software.
• Excellent customer service, communication, and active listening skills.
• Strong problem-solving abilities to diagnose and resolve technical issues.
• Hands-on experience with RV systems, including HVAC, electrical, plumbing, maintenance, carpentry, slide-out systems, roofs, and liquid propane systems.
• Previous customer service experience required.
• Broad knowledge of RVs, RV brands, and parts.
• Valid driver’s license with a good driving record.
• Strong attention to detail and accuracy in reporting.
• Ability to work effectively in a team environment.
• Positive attitude, friendly demeanor, and a strong desire to perform quality work.
• Excellent time management skills to prioritize tasks and handle multiple cases efficiently.
• RV experience necessary.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Benefits

We offer a competitive salary and an excellent benefit package including:

• Pay: $20 - $25 per hour, paid weekly.
• Major Medical-Dental-Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K (profit sharing)
• Christmas Savings Plan
• Employee Discounts in Company Store
  
  

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civil Engineering

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