Ruth's Chris Server Assistant

ahcexternalsite; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free employee meals

Hotel and restaurant discounts

Job summary

AHC Hospitality's Amway Grand Plaza Hotel in Grand Rapids is seeking a full-time server to deliver guest-focused service in a fine-dining setting. You will handle table service, to-go orders, and support the dining room team while upholding Ruth's Chris policies.

The role requires restaurant experience, a high school diploma or GED, TiPs and ServSafe certification if possible, and the ability to stand for long periods and lift up to 50 pounds. Weekend availability is required.

Qualifications

• Must be able to work well with fellow team members.
• Must be able to stand and walk for extended periods, up to 8 hours.
• Must be able to safely carry a large tray up to 50 pounds.
• Good communication skills for fine-dining guest interactions.

Responsibilities

• Fulfill daily restaurant operations and guest service.
• Assist servers and support staff to maintain clean, organized stations.
• Deliver food and beverages promptly and courteously.
• Follow Ruth's Chris and AHC guest service standards.

Skills

Teamwork

Guest communication

Stand/walk 8h

Tray carrying up to 50 lbs

Education

High school diploma or GED

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Fulfill the daily operations of the restaurant including guest service, table service, to go orders, and side work. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest.

ESSENTIAL FUNCTIONS

• Set-up/break-down and continual maintenance of line and service stations
• Attend pre-shift meeting
• Assist servers in keeping area organized; empty trash containers at service stations as needed
• Assist servers with food delivery and beverage delivery and refills when necessary
• Perform table maintenance support, cleaning and re-setting
• Happily assists other employees in their tasks
• Perform station opening/closing and sidework duties each shift, and check out with manager
• Execute timely and courteous service to guests following strict adherence to Ruth's Chris policies and procedures
• Follow the exact Expo/ Runner Sequence of Service procedures as outlined by Ruth's Chris policy at all times
• Assure and maintain highest standard of service, sanitation and hospitality
• Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
• Perform "in-house" janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
• Work closely with store management and other employees to hospitable experience
• Be properly dressed in uniform and maintain a clean, professional appearance throughout shift
• Help train new employees and managers using up-to-date policies, procedures and techniques
• Practice and teach safe/sanitary handling of knife safety and any other equipment used
• Promote the WELL philosophy
• Attend all meetings and seminars as directed by Manager

REQUIRED SKILLS

• Must be able to work and communicate well with fellow team members
• Must be able to stand and walk for extended periods of time. Up to 8 hours
• Must be able to confidently carry a large oval tray with multiple items on the tray up to 50 pounds
• Must have good communication skills to interact with guests on a fine dining level

EDUCATION & EXPERIENCE

• Must have some restaurant experience
• High school diploma or GED; related experience and/or training preferred
• TiPs certification preferred
• ServSafe certification preferred

PHYSICAL REQUIREMENTS

• Is regularly required to stand and walk
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear; taste or smell
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
• Ability to stand and/or walk for up to 8 hours a day
• Reach with hands and arms, talk, hear and taste or smell
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus