Russian Hill - Assistant General Manager

Philz Coffee; San Francisco (CA); On-site; USD 3,995,000 - 4,546,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

FSA/HSA

Hospital coverage

Free mental health

Free drink & food

Bean discounts

Merch discounts

Free Philz swag

Growth opportunities

Job summary

Philz Coffee’s Russian Hill location is hiring an Assistant General Manager to lead daily store operations, coach team members, and drive customer satisfaction. You will oversee staffing, costs, safety, and compliance while upholding Philz standards and culture.

The AGM will implement promotions, manage scheduling, and support company initiatives across the leadership team. This role offers growth paths in retail leadership and operations.

Qualifications

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment.
• 1–2 years of experience in hiring, training, and coaching team members.
• Previous experience in store-level roll outs of promotions and programs.
• Experience managing scheduling, inventory, payroll, and compliance.
• Strong experience supervising food safety and other risk management programs.
• Familiarity with labor and food cost management.
• Proficiency with Google Suite and Microsoft Suite; exposure to scheduling/inventory systems a plus.
• Schedule flexibility and ability to work a variety of days and shifts.

Responsibilities

• Oversee store operations, staffing, food costs, customer experience, and team performance.
• Manage food safety standards, audits, and follow-up actions.
• Ensure store experience aligns with Philz values and standards.
• Respond to customer feedback and implement improvements.
• Coach and evaluate team members for growth.
• Lead rollout of new initiatives and ensure training readiness.

Skills

Supervisory experience

People programs (hiring, training, &co

Promotions rollout experience

Scheduling, inventory, payroll, &comli

Food safety oversight

Financial controls (labor & food cost)

Google Suite

Microsoft Office

Scheduling/inventory systems

Schedule flexibility

Education

Food Manager certification (within 30 days)

Job description

Russian Hill - Assistant General Manager

2234 Polk Street, San Francisco, CA

At Philz, we’re doing something bigger than coffee - we’re growing leaders who Better People’s Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office and/or roasting plant positions.

WHAT YOU’LL DO

Assistant General Managers are members of the store’s leadership team and use independent judgment to oversee key aspects of Philz company initiatives, financial results, store operations, and team member development, including areas such as:

• Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up
• Ensure a store experience that is in line with Philz core values and standards
• Respond to customer feedback across all channels and take action to improve the store experience
• Coach and evaluate team members, providing feedback and making decisions that support their growth
• Lead the rollout of new initiatives and ensure your team is trained and ready

WHAT YOU’LL NEED

We're looking for people who understand what it means to Better People’s Day and who believe in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative, and vibrant place; a spot where you can be yourself.

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment
• 1-2 years of experience in people programs such as hiring, training, and coaching team members
• Previous experience in store-level roll outs of promotions and programs
• Experience managing scheduling, inventory, payroll, and compliance
• Strong experience supervising food safety and other risk management programs
• Familiarity with financial controls, including labor and food cost management
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus
• Schedule flexibility and willing and able to work a variety of days and shifts

Required: To ensure the well‑being of our team members and community, you will need to secure a Food Manager certification OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employmen t.

ESSENTIAL PHYSICAL REQUIREMENTS

• Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

COMPENSATION & BENEFITS

A reasonable estimate of the starting base hourly rate for this role is $29.00 - $33.00.

This role is eligible for benefits the first day of the month after hire. We offer:

• Paid holidays, vacation, and sick time
• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance (plus optional family coverage)
• FSA and HSA with company contribution
• Hospital indemnity, accident, and critical illness insurance
• Free mental health sessions through our Employee Assistance Program
• A free drink and a free food item every shift
• Discounts on beans, food, and merch
• Free Philz swag
• Opportunities for growth and advancement

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.