Ruan Neurology Receptionist

Regional Health Services of Howard County; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Des Moines is seeking a dedicated Receptionist to manage patient intake and administrative tasks. This full-time position involves patient check-in, appointment scheduling, and ensuring efficient clinic operations. Candidates should have strong communication skills and proficiency in Microsoft Office. Join a team committed to diversity and equitable care.

Qualifications

• Must be at least 16 years of age.
• BLS certification required within three months of hire.

Responsibilities

• Perform patient check-in and complete necessary paperwork.
• Answer phone calls and schedule appointments.
• Manage patient check-out duties and collect payments.

Skills

Communication

Problem Solving

Basic Arithmetic

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

6 days ago Be among the first 25 applicants

Description

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.

Employment Details

Full time
Day Shift

Key Job Responsibilities

• Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information, and collect co-pays and deductible amounts.
• Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the electronic medical record.
• Prepare patient charts for appointments, ensuring all information is complete.
• Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
• Assist with filing and retrieving registration documentation in electronic medical records.
• Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
• Follow up on missed appointments and send related communications.
• Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Ability to read and interpret business documents and professional materials. Capable of writing reports, business correspondence, and manuals. Able to present information and respond to inquiries from various audiences.
• Basic arithmetic skills to perform calculations such as rate, ratio, and percentage.
• Ability to solve practical problems and interpret instructions from various formats.
• Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

Minimum Qualifications

• Must be at least 16 years of age.

Licensure & Certifications

• Basic Life Support (BLS) certification for Healthcare Providers, or to be obtained within three months of hire.
• Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.

Preferred Qualifications

• High school diploma or equivalent preferred.

Our Commitment to Diversity and Inclusion

Trinity Health, one of the largest not-for-profit, Catholic healthcare systems in the nation, values diversity, equity, and inclusion. Our colleagues' diverse lived experiences, customs, abilities, and talents help us provide accessible and equitable care. We are an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.