Ruan Neurology Front Desk Supervisor

MercyOne; Des Moines (IA); On-site; USD 45,000 - 55,000; Full time

Job summary

As a Front Office Supervisor at a leading healthcare provider, you will oversee clinic operations, ensuring exceptional patient service and compliance with protocols. Your leadership will foster a positive environment while managing staff training, performance evaluations, and daily workflows. This role is integral to maintaining a patient-centered approach in a busy clinic setting.

Qualifications

• Two years of experience in a clinic or physician office setting.
• Basic Life Support (BLS) certification required within three months of hire.

Responsibilities

• Lead and support front desk and clerical staff to ensure efficient operations.
• Collaborate with clinic leadership to manage scheduling and compliance.
• Train staff and assist with hiring decisions.

Skills

Communication

Teamwork

Leadership

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

As a Front Office Supervisor at MercyOne, you will lead and support front desk and clerical staff to ensure efficient daily operations and exceptional patient service. You’ll collaborate with clinic leadership to enforce protocols, manage scheduling, and support compliance with organizational policies. This role includes staff training, performance evaluations, and assisting with hiring decisions. Your leadership helps create a positive, patient-centered environment that promotes smooth clinic workflows.

ESSENTIAL FUNCTIONS:

• Assists in directing, motivating, and evaluating clinic personnel; may help set staff priorities and take part in performance evaluations and disciplinary actions.

• Collaborates with clinic management and medical staff to enforce clinic-specific protocols, procedures, and objectives.

• Coordinates with the team to ensure charging and reimbursement updates are integrated throughout clinic operations.

• Promotes a culture of Patient Centered Care, building a team focused on delivering a positive experience at every patient encounter.

• Demonstrates functional knowledge of the responsibilities of directly supervised job roles.

• Assists in developing the clinic budget and monitors staff and supply usage to maintain budget compliance.

• Ensures clinic compliance with MCI policies and implements corrective actions as needed.

• Fosters a team-oriented environment using effective communication to address problems, offer solutions, and ensure mutual understanding among staff and patients.

• Trains and monitors staff to ensure compliance with applicable federal and state regulations.

• Participates in hiring processes and collaborates with HR; may be responsible for hiring within assigned areas.

• Ensures staff meet mandatory education and training requirements, providing mentorship and updates on changes in healthcare practices.

• Schedules and supervises designated clerical personnel.

• Participates in performance improvement activities as appropriate.

MARGINAL FUNCTIONS:

• Provides cross-coverage in other clinic areas as needed.

• Maintains and restocks clinic supply inventory.

• Reviews clinic policies and recommends revisions as appropriate.

• Performs general office duties such as greeting patients, answering phones, scheduling, verifying authorizations, and updating demographic and insurance information.

• Supports various clinic operations including reception, accounting, lab, and nursing to ensure smooth service delivery.

• Prepares and/or reconciles daily bank deposits.

• Reconciles provider schedules.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma or equivalent.

• Two years of experience in a clinic or physician office setting.

• Coding knowledge (ICD-10, CPT, and insurance regulations) is preferred but not required.

• Familiarity with medical office procedures, basic math, office equipment, medical terminology, clinic policies, data entry, and computer systems.

• Coding certification is preferred, but not required.

• Basic Life Support (BLS) for the Healthcare Provider certification required within three (3) months of hire. Acceptable certifications include:

  • American Red Cross CPR/AED for the Professional Rescuer

  • American Heart Association Basic Life Support

• Proof of completion of Mandatory Reporter abuse training (specific to the population served) required within three (3) months of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.