RTS Quality Control Supervisor (Nights: 4:00pm – 1:00am)

Riviana Foods Inc. - USA; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

401(k) retirement plan

Career development

Job summary

Riviana Foods Inc. is seeking a RTS Quality Control Supervisor to lead the quality laboratory in a fast-paced, 24/7 manufacturing environment.

You will manage Quality technicians and drive Food Safety Programs, reporting directly to the Quality Manager. Responsibilities include reviewing COAs, coordinating sample analysis, maintaining instruments, implementing SAP QM data, leading plant self-inspections, and guiding corrective actions.

Qualifications

• High school diploma with related experience; BS degree preferred.
• 5 years of quality control in the food industry with at least 1 year supervisory experience.
• HACCP and SQF Practitioner certifications.
• Strong technical and management skills.
• Ability to troubleshoot systems and daily operations.
• English reading/writing and communication.
• Lean manufacturing knowledge to improve efficiency.
• SAP experience preferred.

Responsibilities

• Lead lab operations to ensure products meet quality standards.
• Train production operators and technicians for quality compliance.
• Serve as liaison between Quality and other departments.
• Coordinate shipment and analysis of samples and equipment.
• Review COAs to ensure specifications and maintain approval log.
• Develop and maintain documentation for customer requirements (COAs, gluten-free testing).
• Direct technicians to meet daily production goals; manage staff and scheduling.

Skills

Quality control

Supervisory leadership

Lean manufacturing

Problem solving

Communication

Team collaboration

Education

BS in Food Science/Biology/Chemistry

Tools

SAP experience

Job description

The RTS Quality Control Supervisor is responsible for the daily operations of the RTS Quality laboratory, including the management of Quality technicians in a fast paced 24 / 7 manufacturing environment, leading in several areas, including Food Safety Programs. This role reports directly to the Quality Manager.

What You'll Do:

• Actively lead lab operational processes to ensure all products meet or exceed established quality standards
• Actively engage/train production operators and technicians to ensure Quality compliance and overall continuous improvement
• Assist management as a technical liaison between Quality and other departments
• Coordinate shipment and analysis of samples, equipment and other items as needed
• Review ingredient COAs to insure meeting specifications, maintain approval log
• Develop, implement and maintain documentation for customer requirements such as COAs, Gluten-free testing and other Quality related data
• Direct technicians to achieve daily production goals and provide feedback to the team. This includes the management of staff, specifically hiring, discipline, payroll, performance appraisal, providing feedback on a regular basis, scheduling and training and development of personnel
• Ensure the proper quantity, functionality, maintenance, calibration and validation of laboratory instruments and equipment
• Implement and maintain Quality data in QM module of SAP and MII Interface
• Lead or participate in the plant self-inspection programs
• Lead Quality department in absence of Quality Manager
• Participate / lead problem solving teams, conduct root cause analysis, apply corrective / preventative actions and implement process improvements as needed
• Prepare product analysis summaries, including filing of deviation reports as needed
• Maintain documentation of raw material, packaging, and production quality holds
• Review, prepare and implement technical documents, method development, procedures and work instructions
• Supervise laboratory practices and ensure compliance with relevant procedures
• Serve as HACCP Coordinator by implementing, maintaining and ensuring compliance of HACCP and Food Safety Pre-requisite programs

What We're Looking For:

• High school diploma combined with equivalent related experience, College degree preferred (BS Food Science, Biology or Chemistry)
• 5 years' of quality control experience in the food industry with at least one year of supervisory experience
• Statistical analysis and better processing school in a retort operation preferred
• Have strong technical and management skills in your area of expertise.
• Can troubleshoot systems, processes, and daily operations effectively.
• Hold HACCP and SQF Practitioner certifications.
• Understand the company’s business, goals, and operations.
• Apply Lean manufacturing principles to improve efficiency and reduce waste.
• Have strong problem-solving skills and the ability to build effective teams.
• Can read, write, and communicate effectively in English.
• Can prepare, review, and understand written communications and reports.
• Have basic math skills, including ratios and statistics.
• Can use company software, computer systems, and automated equipment.
• Have SAP experience (preferred).
• Follow proper procedures for using and maintaining required personal protective equipment (PPE).
• Are available to respond to emergency callouts as needed.
• Set clear goals, track progress, and address performance issues to achieve strong results.
• Work well with others and help teams collaborate to reach shared goals.
• Support and implement changes that improve performance and processes.
• Communicate clearly and on time, while actively listening to others.
• Pay close attention to detail and ensure work is accurate and meets company standards.
• Demonstrate reliability, accountability, and professionalism.
• Take initiative and complete tasks without always needing direction.
• Gain support from others to put ideas into action and achieve goals.
• Use a logical approach to identify problems and find effective solutions.
• Make decisions that support long-term company goals and business growth.
• Understand how daily decisions and actions affect costs, profits, and overall business performance.

What We Offer:

• Competitive Salary: A salaried compensation package based on experience and qualifications.
• Comprehensive Benefits: Access to company-sponsored benefits to support your health and well-being.
• Retirement Planning: A 401(k) retirement savings plan to help you plan for your future.
• Career Development: Opportunities to expand your skills, develop professionally, and grow within the company.
• Meaningful Work: Opportunities to share ideas, solve problems, and help improve the company.
• Team Environment: Work with supportive colleagues who value teamwork, new ideas, and shared success.

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.