RTC Technician

jobs.frontdoordefense.com - Jobboard; Los Angeles (CA); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Platinum Healthcare Benefits

Generous PTO plans

401(k) retirement savings plan

Relocation assistance

Daily Meals and Provisions

Job summary

Anduril Industries is hiring an RTC Technician in Los Angeles to manage AV systems for high-profile events. This role involves troubleshooting AV issues, supporting infrastructure, and requires on-site presence at Costa Mesa office. Candidates must have at least 2 years of AV experience, be customer-oriented, and ready for physical tasks. The salary ranges from $54,000 to $81,000 annually, and top-tier health benefits are included, alongside a collaborative work environment.

Qualifications

• At least 2 years experience in the Audio Visual field.
• Proactive and customer-oriented with strong collaboration skills.
• Able to handle high-pressure situations.
• Willingness to engage in physical tasks and lift heavy items.

Responsibilities

• Provide assistance for AV issues in large spaces.
• Support AV infrastructure during major events.
• Manage AV supply inventory.
• Setup and dismantle AV equipment for events.
• Assist users with IT-related issues as needed.

Skills

Audio Visual experience

Customer support

Collaboration skills

Problem-solving

IT knowledge

Job description

RTC Technician

Manage and troubleshoot AV systems for high-profile events at Anduril's Costa Mesa office

Location: Los Angeles

Compensation: $54,000 - 81,000 USD / year

Job Tags: Hardware

About The Role

Anduril Industries Rtc Support Specialist

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Team

We are in search of a dynamic Rtc Support Specialist to join our Rtc team, ensuring streamlined AV operations and end-user support. The role involves active monitoring and troubleshooting of AV systems and requires on-site presence at Anduril Industries' Costa Mesa, CA Office, with potential travel to other locations.

What You'll Do

Provide immediate assistance for AV issues in large spaces and conference rooms.

Support and maintain AV infrastructure, including hands-on help during major events.

Manage and organize AV supply inventory across the campus.

Set up and dismantle AV equipment for events, prepare new equipment, and assist with equipment transport.

Address user issues through Jira ticketing, direct walk-up requests, and deskside support.

Perform tests and checks on AV systems to preemptively identify and correct errors.

Deliver specialized support for high-profile AV events.

Troubleshoot and resolve a range of technical issues involving hardware, software, and network connectivity.

Offer end-user support including AV system installation, configuration, and problem-solving.

Own the setup and production of podcasts and live streaming when required.

Escalate complex issues to appropriate vendors or teams.

Be part of an on-call rotation schedule for continual support.

Travel as needed for office setups and external AV requirements. Up to 25% of the time.

Assisting users with IT related issues as needed.

Required Qualifications

At least 2 years experience in the Audio Visual field. IT experience is a plus.

A proactive, motivated, and customer-oriented professional with strong collaboration skills.

Ability to remain composed in high-pressure situations involving executive staff or government officials.

Eagerness to learn and adapt to new technologies and systems.

Prepared to engage in physical tasks and lift heavy items (approximately 50lbs).

Experience providing customer support and assisting users with daily AV challenges.

Competence in acting as the first point of contact for technical information gathering.

Eligible to obtain and maintain an active U.S. Secret security clearance.

Salary Range

$54,000 - $81,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Platinum Healthcare Benefits: For U.S. roles, we offer comprehensive medical, dental, and vision plans at little to no cost to you.

Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents.

Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.

16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.

Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.

Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well.

A professional development stipend is available to all Andurilians.

Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens.

Company-funded commuter benefits available based on your region.

Relocation assistance (depending on role eligibility).

401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)

Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process.