RSOC Supervisor, Monday-Friday, Overnight/Dayshift

Securitas Security Services USA, Inc.; Waltham (MA); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer matching

Paid time off

Uniforms provided

Employee Assistance Program

Employee discounts

Wellness resources

Job summary

Securitas Security Services USA, Inc. in Waltham, MA is seeking an experienced RSOC Supervisor to support Dassault Systèmes across locations, coordinating responses to incidents and emergencies while acting as the central communication point for security personnel, client leadership, employees, and first responders.

This role requires leadership in the Remote Security Operations Center, monitoring CCTV and access control systems, handling on-call rotation, and ensuring compliance with policies

Qualifications

• Three years of related security industry experience preferred.
• Experience in a security operations center, command center, dispatch, or corporate security role is highly preferred.
• Demonstrated ability to communicate with security personnel, management, law enforcement, first responders, employees, and other stakeholders.
• Ability to maintain professional composure in urgent or high-pressure situations.
• Strong decision-making and judgment skills.
• Ability to prioritize emergency calls and service requests.
• Ability to operate multiple computer and security systems simultaneously.
• Strong report-writing and documentation skills.
• Maintain accurate daily activity logs.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work effectively as part of a team.
• Ability to interact professionally with individuals across organizational levels and cultures.
• Follow written, oral, and diagrammatic instructions.
• Must meet all site-specific skills, certifications, licensing, and authorization requirements.
• Must complete required background checks, training, and pre-employment checks.

Responsibilities

• Provide leadership within the Remote Security Operations Center.
• Serve as a central point of communication for security events and day-to-day operations.
• Receive and log incoming calls, determine priority, and coordinate responses.
• Communicate with security personnel, first responders, client leadership, employees, and stakeholders.
• Coordinate requests for police, fire, ambulance, and other emergency needs.
• Monitor multiple security systems to maintain situational awareness.
• Be the first contact for remote-site intrusion detection systems and contact authorities when needed.
• Utilize Everbridge to distribute critical notifications and coordinate crises.
• Monitor travel trackers and assist in incidents involving employees traveling.
• Analyze and report security events accurately and professionally.
• Maintain detailed daily activity logs and incident reports.
• Exercise sound judgment in assessments and escalation decisions.
• Maintain composure while managing multiple incidents and priorities.
• Ensure adherence to Securitas policies and client requirements.

Skills

Leadership

Communication

Decision making

Time management

Teamwork

Tools

ExacqVision CCTV

CCURE-9000 Access Control

Everbridge

Job description

We help make your world a safer place. At Securitas, we are a trusted security provider committed to delivering professional, reliable, and responsive security solutions. Our mission is to protect people, property, and peace of mind while creating safe environments where individuals and organizations can thrive.

We are seeking an experienced RSOC Supervisor to support one of our major corporate accounts, Dassault Systèmes, at their Waltham, Massachusetts location. This is a critical security operations position responsible for supporting security operations across multiple sites, coordinating responses to incidents and emergencies, and serving as a central point of communication between security personnel, client leadership, employees, first responders, and other key stakeholders.

Position – RSOC Supervisor | Waltham, MA | $68,000 Annually

Schedule: Monday–Friday

Available Shifts: 9:00 AM–5:00 PM or 10:00 PM–6:00 AM

On-Call: Every other week after successful completion of training

Under the direction of the Security National Account Manager, the RSOC Supervisor will oversee and support Remote Security Operations Center activities while ensuring professional, timely, and effective responses to security-related events.

Key Responsibilities

• Provide leadership and operational support within the Remote Security Operations Center.
• Serve as a central point of communication for security events, incidents, emergencies, and day‑to‑day security operations.
• Receive and log incoming calls for service, determine the nature, location, and priority of each call, and coordinate appropriate responses.
• Communicate professionally with security personnel, first responders, law enforcement agencies, client leadership, employees, and other key stakeholders across various national and international regions.
• Coordinate requests from field personnel for police, fire, ambulance, towing, special equipment, and other emergency or service‑related needs.
• Monitor and operate multiple security systems simultaneously to maintain continuous situational awareness, including ExacqVision CCTV, CCURE‑9000 Access Control, alarm and intrusion detection systems, weather monitoring systems, and other security platforms.
• Serve as the first point of contact for remote‑site intrusion detection systems, contacting local employees when applicable and/or requesting police or emergency response.
• Utilize the Everbridge Mass Communication Tool to distribute critical notifications, conduct employee accountability polling, and facilitate conference bridges for the Crisis Management Team.
• Monitor International SOS Travel Tracker and assist in responding to serious incidents involving Dassault Systèmes employees traveling in impacted regions.
• Analyze, document, and report security events, incidents, and emergencies accurately and professionally.
• Maintain detailed daily activity logs, incident reports, and other required documentation.
• Exercise sound judgment when assessing security situations and determining the appropriate response or escalation.
• Maintain professional composure while managing multiple incidents, systems, communications, and competing priorities.
• Ensure all assigned responsibilities are performed in accordance with Securitas policies, client requirements, post orders, and applicable procedures.
• Maintain confidentiality when handling sensitive client, employee, security, and operational information.
• Perform additional security‑related duties as assigned.

Qualifications

• Three years of related security industry experience preferred.
• Previous experience in a security operations center, command center, dispatch environment, corporate security, or security supervisory role is highly preferred.
• Demonstrated ability to effectively communicate with security personnel, management, law enforcement, first responders, employees, and other stakeholders.
• Ability to maintain professional composure when dealing with unusual, urgent, or high‑pressure circumstances.
• Strong decision‑making and judgment skills.
• Ability to prioritize emergency calls and service requests.
• Ability to operate multiple computer and security systems simultaneously.
• Comfortable with computer systems, data entry, and security technology.
• Strong report‑writing and documentation skills.
• Ability to maintain accurate daily activity logs.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work effectively as part of a team.
• Ability to interact professionally with individuals across various organizational levels and diverse cultures.
• Ability to follow written, oral, and diagrammatic instructions.
• Must be able to meet and maintain all site‑specific skills, certifications, licensing, and authorization requirements.
• Must successfully complete required background and reference checks, controlled substance testing, behavioral selection survey, and any other applicable pre‑employment requirements.
• Must successfully complete all required training.
• Must be available for the required every‑other-week on‑call rotation following completion of training.

Working Conditions & Requirements

The RSOC Supervisor must be able to perform effectively in a fast‑paced security operations environment and maintain composure while responding to urgent or emergency situations.

The Position Requires

• Ability to handle multiple tasks concurrently.
• Frequent computer usage and data entry.
• Frequent verbal and written communication.
• Ability to maintain situational awareness while monitoring multiple systems.
• Ability to work effectively under distracting or high‑pressure conditions.
• Close and distance vision and the ability to adjust focus.
• Ability to handle sensitive and confidential information in accordance with Dassault Systèmes policies and applicable confidentiality requirements.
• Physical and mental capacity to perform all essential job functions, with or without reasonable accommodation.
• Occasional lifting and/or moving of items up to 25 pounds.

Why Join Securitas?

At Securitas, we believe security is more than a job—it's a responsibility. Our security professionals play an essential role in protecting people, property, and organizations every day.

As an RSOC Supervisor supporting Dassault Systèmes in Waltham, MA, you will have the opportunity to work in a sophisticated corporate security environment, utilize advanced security technology, support operations across multiple locations, and play a critical role in coordinating responses to security events and emergencies.

This is an opportunity to take the next step in your security career while working alongside a professional team and supporting a major global client.

Enhanced Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Employer Matching
• Paid Time Off & Paid Training
• Company‑Paid Life Insurance
• Uniforms Provided
• Employee Assistance Program (EAP)
• Employee Discount Programs (Travel, Electronics, Cell Phones & More)
• Wellness & Financial Education Resources

Location: Waltham, MA

Salary: $68,000 annually

Schedule: Monday–Friday, 9:00 AM–5:00 PM or 10:00 PM–6:00 AM

On-Call: Every other week following completion of training

EOE/M/F/Vets/Disabilities

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other legally protected characteristic.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].