RSA Archer GRC Platform Specialist

TechDigital Group; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group is seeking an experienced Archer Operations Support Analyst to provide day-to-day operational support, administration, and maintenance of the RSA Archer GRC platform in a production environment. You will monitor the platform, manage user access, resolve incidents, handle releases, ensure data quality, and coordinate with Risk, Compliance, Audit, IT teams, and external vendors.

The role requires strong troubleshooting skills, GRC domain knowledge, and the ability to collaborate

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• 3+ years of experience with RSA Archer or Archer IRM/GRC platforms.
• Experience with production support, incident management, and platform administration.
• Strong understanding of GRC processes.
• Experience with RBAC, workflows, questionnaires, notifications, and data feeds in Archer.
• Knowledge of release management, change management, and ITIL processes.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide operational support and administration for the RSA Archer GRC platform.
• Monitor production jobs, workflows, integrations, and data feeds to ensure platform availability and performance.
• Manage user access, roles, and permissions using Role-Based Access Control (RBAC).
• Perform platform configuration updates and enhancements following change management processes.
• Handle incidents, service requests, and problem tickets through ITSM processes and tools.
• Support production releases, patches, upgrades, and post-deployment validation activities.
• Develop, maintain, and troubleshoot Archer reports, dashboards, and metrics.
• Perform data quality checks, reconciliation, and validation activities.
• Create and maintain operational documentation, SOPs, and support runbooks.
• Collaborate with Risk, Compliance, Audit, Security, and IT stakeholders to address business requirements.
• Work with Archer vendor support teams for issue resolution and platform improvements.
• Ensure adherence to governance, risk, and compliance standards and best practices.
• Participate in root cause analysis and continuous improvement initiatives.

Skills

RSA Archer GRC Platform Administration

Production Support & Incident Mgmt

Governance, Risk & Compliance (GRC)

Education

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field

Tools

RSA Archer

RBAC in Archer

Archer Reports/Dashboards

Job description

TechDigital Group is seeking an experienced Archer Operations Support Analyst to provide day-to-day operational support, administration, and maintenance of the RSA Archer GRC platform in a production environment. You will monitor the platform, manage user access, resolve incidents, handle releases, ensure data quality, and coordinate with Risk, Compliance, Audit, IT teams, and external vendors.

The role requires strong troubleshooting skills, GRC domain knowledge, and the ability to collaborate