RRC - Staff Services Officer II

Texas; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A Texas state agency seeks a Staff Services Officer II to support its Human Resources Division. This role involves administrative duties, communications management, and employee records maintenance. Ideal candidates will have a degree in Human Resources or business, with strong organizational and communication skills. The position offers a collaborative work environment with numerous benefits, including generous leave and telework options.

Benefits

Generous paid time off

Telework options

Flexible work schedules

Retirement pension with agency match

Health premiums fully paid

Tuition reimbursement

Career development opportunities

Qualifications

• Graduation from an accredited four-year college or university.
• Two years' experience providing administrative support.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage HR division's communication channels.
• Coordinate meetings and events.
• Maintain employee records and ensure compliance.

Skills

Organizational skills

Multitasking skills

Written communication

Verbal communication

Customer service orientation

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Office Suite

CAPPS HR/Payroll system

Job description

Overview

The Railroad Commission of Texas is a state agency with regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry; and surface mining operations. For more details about us, visit the Railroad Commission of Texas website: https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we seek great people to join our team. We provide a great working environment along with outstanding benefits, including:

• Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
• Telework options for eligible positions
• Flexible work schedules
• Retirement pension with a 150% agency match
• 401(k), 457(b) and Roth
• Health premiums 100% paid for full-time employees
• Tuition Reimbursement
• Wellness and Exercise Leave
• Career development programs/opportunities for advancement

For a complete list of our total compensation package, please visit the website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description

The Staff Services Officer II plays a key role in supporting the daily operations of the Human Resources Division. This position provides a wide range of administrative, coordination, and program support functions to ensure smooth communication, compliance, and efficient workflow across the division. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining confidentiality and professionalism. This role is a vital member of a dedicated HR team that values collaboration, service excellence, and continuous improvement. This role offers opportunities to grow professionally while contributing to programs that support employees across the agency.

Essential Job Duties

Administrative and Communications Management

• Manage the HR division's primary communication channels, including the main phone line, email inbox, and fax, directing inquiries to the appropriate personnel and providing initial assistance.
• Serve as a central point of contact and coordinator for the division’s employees’ safety, phone systems, and training initiatives.
• Coordinate meetings and events, maintain conference room calendar, and coordinate other divisional activities as needed.
• Arrange business travel and conference registrations for HR staff.

Employee Records and Verification

• Verify prior state service for new and existing employees to ensure accurate service dates and accrual of benefits, such as longevity pay and paid time off.
• Conduct Employment Verifications (VOEs) for current and former employees.
• Process and verify data required for the Public Student Loan Forgiveness (PLSF) program.
• Maintain employee personnel files, ensuring accuracy, confidentiality, and compliance with retention policies. Oversee the division’s file room organization and security.

Employee Programs and Logistics

• Coordinate the issuance of employee ID badges and parking permits for agency employees, including tracking and management of inventory.
• Administer the quarterly Employee Service Awards and the annual Outstanding Service Awards programs.
• Assist with the coordination and preparation of formal retirement recognition and other special service commendations.
• Serve as the agency's coordinator for the State Employee Charitable Campaign (SECC).
• Provide backup support for benefits administration, assisting with enrollments, changes, and employee inquiries.
• Provide backup support for routine timekeeping issues and assist with general timekeeping inquiries.

Purchasing and Contracts

• Coordinate purchasing requests and contracts for the HR division, ensuring compliance with procurement policies and procedures.
• Monitor spending, track pending requisitions, and assist with projections for budget development.

Digital Content and System Support

• Maintain and update content on the HR division's intranet pages to ensure information is current and easily accessible to employees.
• Manage and process password reset requests for the statewide CAPPS HR/Payroll system.

Policy and Compliance Tracking

• Track and process telework and alternative work schedule requests in accordance with agency policy.
• Receive, track, and respond to open records requests within established timeframes and in an accurate manner, coordinating with legal and other departments as needed.

For Military Crosswalk information, please visit the Military Crosswalk for Occupational Category - Program Management.

Minimum Qualifications

• Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field.
• Two (2) years' experience providing administrative support or administering operations.
• Demonstrated excellent organizational and multitasking skills with strong attention to detail.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and familiarity with HR or ERP systems (e.g., CAPPS).
• Demonstrated excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Customer service–oriented, proactive, and adaptable to changing priorities.
• Work in the office 50% of the time.
• Valid Texas Driver's License and good driving record.
• Experience and education may substitute for each other on a year-for-year basis.

Preferred Qualifications

• Experience working in a public-sector environment and/or in a human resources department.
• Familiarity with basic human resources management principles and practices.
• Familiarity with state and federal regulations governing personnel activities.
• Experience working with the State of Texas’ Centralized Accounting and Payroll/Personnel System (CAPPS).

Knowledge, Skills, and Abilities

• Knowledge of office practices and administrative procedures.
• Skill in meticulous detail and accuracy in tasks.
• Skill in the use of standard office equipment and software.
• Skill in working under deadline pressures with the ability to adapt to changes in the workday routine.
• Skill in handling multiple tasks and prioritizing workload.
• Skill in problem-solving and in communicating effectively, both verbally and in writing.
• Skill in customer service and basic mathematical operations, reading and writing comprehension, and professional business writing.
• Ability to explain policies and procedures to internal staff and the general public where necessary.
• Ability to sit or stand for extended periods, up to four hours.
• Ability to maintain strict confidentiality of information and documents.
• Ability to work independently and as part of a team.
• Ability to maintain professionalism and diplomatic communication in all situations.
• Ability to maintain a professional appearance and establish effective working relationships.
• Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.
• Ability to walk distances up to one mile indoors and outdoors.
• Ability to reach, push, pull, lift, carry, and move up to 30 pounds.

Physical Requirements

The physical requirements describe the essential functions of the job, including reaching, lifting up to 30 pounds, standing, walking, and occasional bending or climbing as necessary.

Work Hours and Telework: Standard office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Alternate schedules may be available, and telework may be offered based on the agency’s Telework Plan. Discuss during the interview process.

Application Instructions: Applications are submitted through Work In Texas (WIT). Please complete the CAPPS Recruit Prescreening Questionnaire to be considered. Access CAPPS Recruit at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks

• There is one available position.
• Official transcripts, DD214 or DD1300, or other minimum requirement validations will be requested at the time of the job offer.
• Applicants must be authorized to work for ANY employer in the U.S. Sponsorship is not available.
• Criminal background checks will be conducted on all final candidates. A conviction relevant to the position may disqualify an applicant.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications, we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications are sent electronically to the email address provided.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. The Railroad Commission of Texas is a tobacco-free workplace.