RPA

Valce Talent Solutions; United States; Remote; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Valce Talent Solutions seeks an experienced RPA Support Specialist to assist customers with UiPath-based automation solutions. You will liaise with user communities and development staff, resolve production issues, and document processes and SOPs.

The role emphasizes root-cause analysis, quality reviews, and training delivery while maintaining automation best practices across projects.

Qualifikationen

• Provide technical production support for automations on the RPA platform.
• Troubleshoot and triage issues with automations.
• Write and maintain system documentation.
• Ensure adherence to automation best practices and standards.
• Conduct automation code and process reviews for quality.

Aufgaben

• Support customers with production RPA solutions built in UiPath.
• Act as liaison between user community and technical staff (onsite or offshore).
• Resolve system problems to keep customer processes running smoothly.
• Document business processes, training materials, SOPs, and status updates.
• Perform root cause analysis and corrective actions for issues.

Kenntnisse

UiPath RPA

SDLC & Agile

Analytical thinking

Communication

Time management

Stakeholder coordination

Self-starter

Multitasking

Ausbildung

BE/MCA

Tools

UiPath

Visio

Excel

PowerPoint

Word

Jobbeschreibung

RPA

Job Description:

• Support customers with their production Robotic Process Automation solutions built in UiPath
• Acting as liaison between the user community and the technical applications development staff (may include offshore staff)
• Resolve system problems to ensure customer processes run smoothly
• Document business processes, training procedures, standard operating procedures, operational status, etc
• Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements:

Mandatory

• Provides customers with technical production support of their automations running on the RPA platform
• Troubleshoots and triages issues encountered with automations
• Provides training and support directly to customers
• Writes and maintains system documentation
• Works on standard issues/problems
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendations to improve these processes
• Ensures standards compliance and institutionalization of automation best practice
• Conducts automation code and process reviews to ensure the highest level of quality
• Participates in identifying business process automation requirements and supports creation of solutions
• Generates reports and performs data analysis by collecting, analyzing, and summarizing data
• Acts as a system administrator of the RPA system

Competencies and skill set:

• Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)
• Analytical bent of mind to connect different data points together to provide insights
• Good command on MS Office tools (Visio, Excel, Power point, Word)
• Excellent communication and interpersonal skills required
• Should have good planning and time management skills
• Ability to work with multiple stakeholders at different levels
• Above average skills in coordinating and collaboration skills
• High energy and self-starter

Experience and Qualification:

• Any graduate\post graduate qualification from University of good repute, preferably BE/MCA
• 3+ years of overall experience with at least 2 years of relevant experience
• Basic experience with one or more Scripting languages
• Basic experience with system administration
• Some infrastructure or server administration experience is a plus
• Has basic knowledge of general business environment/operation and has general cost benefit awareness
• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems
• Good written and oral communication skills in order to define parameters to meet business requirements
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes
• Creates documentation of business processes, training procedures, and standard operating procedures
• Experience creating and documenting operational process document
• Excellent interpersonal and communication skills
• High energy, result driven person with strong interpersonal skills
• Strong commitment to operational excellence
• Prior experience working on similar Process Automation initiatives is a big plus
• Hands-on experience supporting RPA solutions using UiPath

REMOTE

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