Routing & Dispatcher - Lubbock Lubbock, TX

FusionSite; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Short-Term & Long-Term Disability

Life and AD&D Insurance

Voluntary Life and AD&D Coverage

Job summary

FusionSite is hiring a Routing and Dispatcher to act as the bridge between drivers and customers, relaying delivery instructions and updates. You will support management and office teams with daily finance, customer service, and administrative tasks.

Responsibilities include scheduling drivers, tracking routes, and ensuring efficient service within the defined area. Proficiency with routing software and strong communication are essential for success in this role.

Qualifications

• Accustomed to working in a fast-paced environment with others while multitasking several schedules and priorities at once.
• Experience with CRO or TRUX Preferred.
• Ability to accurately and efficiently enter data into computer software and systems.
• Basic mathematical skills.
• Attention to detail, accuracy, thoroughness, organization, and analytical skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to remain professional and composed under pressure and calm others while sorting out problems.
• Excellent organizational skills and attention to detail.
• Strong knowledge of office management procedures.
• Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.

Responsibilities

• Serves as intermediary between drivers and customers and communicates delivery/pickup instructions.
• Schedules and dispatches drivers and crews according to schedules and needs.
• Communicates daily assignments to drivers and tracks progress.
• Monitors drivers' route performance and escalates issues to management.
• Contacts team members via phone, radio, or text.
• Resolves problems or payment questions with customers or supervisors.
• Prepares daily routes and schedules for efficiency.
• Reviews routes weekly to ensure efficiency within service area.
• Collaborates with Customer Service to ensure paid-for services are delivered.
• Provides end-of-day reporting for incomplete assignments.
• Assists Billing/Accounts Receivable and general office duties as needed.
• Performs other related duties as assigned.

Skills

Fast-paced environment

Multitasking

Data entry

Verbal & written communication

Problem solving under pressure

Experience with CRO/TRUX (preferred)

Tools

Microsoft Office Suite

QuickBooks

Route logistics software

Job description

Job Description

Join the Growing Team at Forza- Now Hiring a Routing and Dispatcher!!!

Serve as an intermediary between drivers and customers. Communicates customers' delivery or pickup instructions to drivers and provides updates about driver timelines to customers. Supports the management team and office team with daily operations in all areas of finance, customer service, operations, and general administrative functions and activities of the office.

Duties/Responsibilities:

• Ensures drivers are meeting the expectations of our customers as it pertains to delivery, pick-up, and servicing of rental assets.


• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.


• Communicates with drivers to notify them of daily assignments, tracks drivers out on delivery/pick-up, and assists drivers in troubleshooting when necessary.


• Uses multiple systems to monitor and review drivers' daily route performance and escalates concerns to the management team when drivers are unable to meet the daily assigned tasks.


• Uses telephones, two-way radios, or text messages to contact team members.


• Communicates with supervisors or customers to resolve problems, requests for services or equipment, or payment.


• Prepares daily routes and schedules to prioritize and update based on changes for utmost efficiency and effectiveness.


• Weekly reviews all routes to ensure assigned stops are efficient and are within our defined service area.


• Collaborates with the Customer Service team and coordinates with drivers to ensure excellent service on behalf of our customers; may be required to contact or assist customers as well as drivers to ensure paid-for services are received.


• Provides end-of-day reporting to the management team for all assignments not completed by drivers.


• Works will the Customer Service/Billing/Collections coworkers to identify customers that are delinquent with their invoices and ensure follow-on services are cancelled or units are picked-up.


• Provides support when needed to assist the team with assigned duties such as billing/accounts receivable, answering phones, sorting, distributing mail, and preparing documents, etc.


• Performs other related duties as assigned.

Required Skills/Abilities:

• Accustomed to working in a fast-paced environment with others while multitasking several schedules and priorities at once.


• Experience with CRO or TRUX Preferred.


• Ability to accurately and efficiently enter data into computer software and systems.


• Basic mathematical skills.


• Attention to detail, accuracy, thoroughness, organization, and analytical skills.


• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Ability to remain professional and composed under pressure and being able to calm others while sorting out problems that arise.


• Excellent organizational skills and attention to detail.


• Strong knowledge of office management procedures.


• Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.

Benefits

• Medical, Dental, and Vision Insurance


• Company-Paid Life and AD&D Insurance


• Voluntary Life and AD&D Coverage


• Short-Term and Long-Term Disability


• Accident and Critical Illness Insurance
  
• 401(k) Retirement Plan


• Paid Time Off (PTO)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, or local laws. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at [e-mail]. Job applicants may request to review the company's Aff...