Routing Coordinator: Smooth Shipments & Partnerships

Callaway Golf; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Callaway Golf in Fort Worth, Texas, is hiring for a role focused on ensuring positive customer experiences by managing customer orders and liaising between various departments. The role involves analyzing orders, releasing them for shipment, and conducting audits to ensure accuracy. Candidates must be able to coordinate logistics effectively and communicate with both internal teams and external drivers. A commitment to diversity and inclusivity is central to the company's culture.

Responsibilities

• Ensure positive customer experience and accuracy of customer orders.
• Analyze and prioritize orders for assigned customer accounts.
• Release orders to warehouse floor in a timely manner.
• Identify issues with orders and escalate for resolution.
• Act as liaison between Sales, Order Management, and Distribution Center.
• Submit routing requests via customer’s portal.
• Create BOLs for shipments and ensure data accuracy.
• Schedule LTL/TL shipments and interact with drivers.
• Conduct audits on shipments for assigned accounts.
• Initiate post good issue for all orders.
• Interact with on-site ‘Will Call’ customers.
• Coordinate future shipments.
• Communicate with Supervisors on open issues.
• Work overtime on short notice.
• Expedite critical shipments as required.
• Support sales and order management teams with daily priorities.
• Cover duties of others during special circumstances.

Job description

Callaway Golf in Fort Worth, Texas, is hiring for a role focused on ensuring positive customer experiences by managing customer orders and liaising between various departments. The role involves analyzing orders, releasing them for shipment, and conducting audits to ensure accuracy. Candidates must be able to coordinate logistics effectively and communicate with both internal teams and external drivers. A commitment to diversity and inclusivity is central to the company's culture.