Routing Coordinator

Almstead Tree, Shrub & Lawn Care Company; New Rochelle, Northern (NY, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical and dental plans with employer

401K retirement savings plan

Paid time off

Job summary

Almstead Tree & Shrub Care Company, LLC, a long-standing, family-owned arboriculture firm serving NY tri-state area, is seeking a Routing Coordinator to organize daily routes for Plant Health Care and Lawn Care teams. The role focuses on efficient service delivery and outstanding customer experience.

You will coordinate schedules, communicate with customers, support technicians, maintain records, and assist with billing and administrative tasks.

Qualifications

• Minimum 2 years in administrative, customer service, dispatch, scheduling, routing, or coordination.
• Excellent communication and customer-focused approach.
• Strong organizational, multitasking, and time management abilities.
• Proficiency with Microsoft Office; QuickBooks experience a plus.
• Familiarity with Lower Westchester County or ability to learn territories.
• Associate's degree or related experience preferred.

Responsibilities

• Build, manage, and optimize daily routes for Plant Health Care and Lawn Care Technicians.
• Communicate with customers about upcoming appointments, scheduling requests, and changes.
• Serve as the primary contact for technicians with service history and instructions.
• Enter service data and maintain accurate records in company systems.
• Coordinate equipment, materials, inventory, and vehicle logistics.
• Collaborate with managers to prioritize work and address issues.
• Support billing, accounts receivable, and general admin tasks.
• Deliver excellent customer service to callers, walk-ins, and staff.
• Assist with database maintenance and contract administration.

Skills

Communication skills

Organizational skills

Multitasking

Time management

Customer service

Microsoft Office

QuickBooks

Bilingual English/Spanish (plus)

Education

Associate's degree or related experience preferred

Tools

Microsoft Office Suite

QuickBooks

Job description

Almstead Tree and Shrub Care is a second-generation, family-owned arboriculture firm that has been offering environmentally conscious services the NY, NJ, and CT tri-state area since 1964. We are a TCIA accredited company that values our employee’s professional aspirations, career development, safety and quality of life.

We are looking for passionate professionals who want to enhance their career in tree care! We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more! If you are ready to enjoy going to work every day, come grow with us!

Basic Function:

We are seeking a highly organized, detail-oriented, and customer-focused Routing Coordinator to join our team. This role is responsible for coordinating the daily schedules and routes of our Plant Health Care and Lawn Care Technicians to ensure efficient service delivery and an exceptional customer experience.

The Routing Coordinator serves as the primary communication link between our customers, field technicians, and office team. Responsibilities include building and optimizing daily routes, communicating with customers regarding upcoming services, supporting technicians with scheduling and service-related information, and maintaining accurate records within our database. The successful candidate will develop a strong understanding of our services and play a vital role in supporting operational efficiency and customer satisfaction.

What You’ll Do (included but not limited to):

• Build, manage, and optimize daily routes and schedules for Plant Health Care and Lawn Care Technicians based on geography, workload, weather conditions, and crew availability.
• Communicate with customers by phone and email regarding upcoming service appointments, scheduling requests, reschedules, and general service inquiries.
• Serve as the primary point of contact for technicians, providing information related to customer properties, service history, work orders, materials, and special instructions.
• Review completed work orders, enter service data into company systems, and maintain accurate customer and operational records.
• Coordinate equipment, materials, inventory, and vehicle logistics to ensure crews are prepared for scheduled work.
• Collaborate with managers and field staff to prioritize work, adjust schedules, address service issues, and maximize operational efficiency.
• Support billing, payment processing, accounts receivable activities, reporting, and general administrative functions.
• Deliver exceptional customer service by assisting callers, walk-in clients, and internal team members while helping to maintain a high level of client satisfaction.
• Assist with database maintenance, customer follow-ups, contract administration, and other duties as assigned.

• Excellent communication skills with a professional, customer-focused approach.
• Strong organizational, multitasking, and time management abilities.
• Proven customer service experience and the ability to build positive client relationships.
• Strong computer skills, including Microsoft Office Suite; experience with QuickBooks and business software is a plus (training provided).
• Minimum of 2 years of experience in an administrative, customer service, dispatch, scheduling, routing, or coordination role.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Familiarity with Lower Westchester County and surrounding areas, or the ability to quickly learn service territories and routing.
• Bilingual English/Spanish is a plus.
• Associate's degree or related experience preferred.

Compensation $22 - $28 per hour, based on experience and qualifications.

We offer a competitive compensation package including medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!

Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.