Routing and Dispatch Coordinator

AmeriGas; Town of Orleans (NY); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Health savings accounts

401(k)

Paid time off

Parental leave

Military leave

Vacation/sick leave

Paid holidays

Disability coverage

Job summary

The Routing and Dispatch Coordinator at AmeriGas in Lafargeville, NY manages daily routing and dispatch for delivery drivers and service technicians, using route optimization software and coordinating with District Operations and Customer Experience to create efficient, metrics-driven schedules.

Ideal candidates have routing/dispatch experience, strong analytical and interpersonal skills, and the ability to balance field needs with efficiency.

Qualifications

• Prior experience with routing drivers and technician dispatching.
• Strong interpersonal and customer service skills.
• Ability to balance efficiency with field needs.
• Analytical skills to translate data into actionable results.
• Detail-oriented with high accuracy.

Responsibilities

• Schedule daily routing and dispatch for drivers and technicians across multiple locations.
• Coordinate with District Operations and Customer Experience to optimize routes.
• Serve as SME for routing infrastructure and reporting tools.

Skills

Driver routing

Dispatching

Interpersonal skills

Analytical mindset

Attention to detail

Customer service

Problem solving

Communication

Education

High School diploma

Associate degree preferred

Tools

Route optimization software

Reporting dashboards

Job description

AmeriGas

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Location: Lafargeville, NY, US, 13656

Workplace Environment: Onsite

Company: AmeriGas Propane, Inc.

Requisition Number: 30840

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until .

Posting

Job Summary:

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.

Duties and Responsibilities:

• Prior experience with driver routing and/or technician dispatching required
• Excellent interpersonal and customer service skills
• Balances operational efficiency with technician, driver, and customer needs
• Strong analytical mindset with ability to translate data into actionable results
• Detail-oriented problem solver with high accuracy standards

Knowledge, Skills and Abilities:

• Act as subject matter expert for route planning processes and scheduling optimization
• Strong analytical skills with proven ability to solve problems and translate data into actionable results
• Knowledge of safety and DOT protocols
• Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
• Ability to understand and relate technical requirements for service work

Education and Experience:

• High School diploma required. Associate degree preferred
• 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
• Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $31.22 to $31.22 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

• medical
• dental
• vision
• flexible spending and health savings accounts
• retirement savings plans like 401(k)
• paid days off such as parental leave
• military leave
• vacation/paid time off
• sick leave in compliance with state law, as applicable
• paid holidays
• disability coverage

Equal employment opportunity, including veterans and individuals with disabilities.

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