Route Support Supervisor, Round Rock, TX

Capstone Logistics, LLC; Round Rock (TX); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Training Provided

Strong Benefits Package

Paid Time Off

Bonus Potential based on performance

Opportunities for advancement

Job summary

Leadpoint Business Services seeks a Route Support Supervisor in Round Rock, TX. You will supervise on-route personnel, coordinate customer communications, and lead hiring and training efforts while managing payroll and data reporting to monitor KPIs.

A strong focus on safety programs and operational efficiency is required to support residential recycling routes. The role emphasizes leadership, problem solving, and clear communication to align drivers, support staff, and management for consistent

Qualifications

• Leadership, communication, and problem-solving abilities are essential.
• Detail orientation and data tracking skills are important for KPI reporting.
• Experience with route management and safety program oversight is required.

Responsibilities

• Supervise On-Route Support Personnel and ensure safe, efficient operations.
• Provide customer service and maintain clear communications with drivers and staff.
• Hire and train staff; manage administrative tasks including payroll and attendance.
• Track and report data to monitor KPIs and performance.
• Oversee safety programs and ensure compliance with policies.

Skills

Leadership

Communication

Detail orientation

Problem solving

Route management

Data tracking

KPIs reporting

Safety program

Job description

Leadpoint Business Services is currently seeking a dynamic leader for a Route Support Supervisor position at our Round Rock, TX location. This Supervisory position implements workforce management programs and has overall accountability for the performance of Leadpoint's team at the assigned location.

Your responsibilities include program implementation, personnel management, and operations. In this leadership role, you'll work as a liaison between the workforce, client and Leadpoint's support personnel.

You'll also perform additional functions like customer service and communication across the workforce; hiring and recruiting of employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management.

The ideal candidate would be a great fit for this job by showcasing competency in leadership, communication, detail orientation, and problem solving. This supervisory position includes supervision of a team of direct reports. Your experience in route management is required.

Hourly Rate: $27-$30/hr DOE

Benefits

• Training Provided
• Strong Benefits Package
• Paid Time Off
• Bonus Potential based on performance
• Opportunities for advancement

Responsibilities

• Supervision of On-Route Support Personnel
• Customer Service and Communications
• Hiring and Training
• Administrative and Payroll management
• Manages Data tracking and reporting
• Safety Program Oversight

Requirements

• Clean MVR record & valid Drivers License
• Computer Proficiency - Microsoft Office
• Interpersonal Skills: Proficient communicator capable of effectively engaging with driver helpers, support staff, department managers, and senior management to ensure seamless coordination and alignment of operations

Leadership Skills

Inspiring leader adept at motivating and empowering team members to maintain operational efficiency and meet performance targets in the dynamic environment of residential recycling routes.

Problem-Solving Skills

Quick-thinking problem solver with the ability to identify and address issues such as route disruptions and defects to minimize impact on service delivery and customer satisfaction.

Time Management

Efficient time manager skilled in prioritizing tasks and allocating resources effectively to meet tight deadlines inherent in the daily operations of residential recycling routes.

Technical Capacity

Possesses hands-on experience and technical expertise relevant to the waste and recycling industry, including familiarity with labor efficiency, enabling effective troubleshooting and optimization of operations and related processes.

Learning Orientation

Demonstrates commitment to continuous learning and skill development, evidenced by the ability to adapt to new technologies, processes, and organizational practices. Focused on fostering a culture of collaboration, learning, adoption, and accountability for skills transfer within the team.

Equal Opportunity Employer

This job description is intended to describe the general nature, complexity, and the level of work performed by employees assigned to this position, and it must not be interpreted as an exhaustive list of responsibilities, rights and / or skills required. Do not prescribe or restrict the work that can be assigned.

This is a safety sensitive position for which impairment while working presents substantial risk of injury so the company will be testing for THC.