Route Supervisor

Interstate All Battery Center; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Wellness program

Onsite fitness center

Professional development opportunities

Job summary

Interstate Batteries is seeking a Route Supervisor to manage, train, and develop Route Service Managers (RSMs) and drivers to service and aggressively expand sales on an assigned set of customers along all routes. You will collaborate with the Market General Manager to set goals, monitor performance, ensure safety compliance, and drive continuous improvements in routing, reporting, and customer service.

This role requires strong leadership, organizational skills, and the ability to operate,

Qualifications

• High school diploma or GED required.
• Minimum two years of demonstrated sales, customer service, and delivery experience.
• Prior sales management experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Manage, train, and develop RSMs and other drivers.
• Collaborate with the Market General Manager to set goals and ensure the team meets them.
• Generate and distribute daily and weekly reports for RSMs and drivers to utilize on routes.
• Train all RSMs and drivers on policies and procedures, including proper paperwork for opening/closing accounts.
• Maintain knowledge of the operation’s financial results and how drivers impact them.
• Ensure drivers comply with DOT and safety rules and regulations.
• Work with the site Manager to maintain and service the vehicle fleet.
• Maintain contact with dealers to obtain feedback on service quality.
• Fill in on routes or hot shots as needed.
• Help load, unload, and count trucks as needed.
• Ride along with drivers to evaluate training needs and provide feedback.
• Encourage and train drivers on finding new ways to generate gross profit.

Skills

Sales management

Training

Customer service

Communication

Education

High school diploma or GED

Tools

Computers

Job description

Position Summary

The Route Supervisor will manage, train, and develop Route Service Managers (RSMs) and other drivers to service and aggressively expand sales on an assigned set of customers along all routes.

Responsibilities

• Manage, train, and develop RSMs and other drivers.
• Collaborate with the Market General Manager to set goals for RSMs and ensure the team meets those goals.
• Generate and distribute daily and weekly reports for RSMs and other drivers to utilize on routes.
• Train all RSMs and other drivers on policies and procedures, including proper paperwork for opening and closing accounts.
• Maintain knowledge of the operation’s overall financial results and how the drivers impact those results.
• Ensure all drivers are compliant with all DOT and safety rules and regulations.
• Work with the site Manager to ensure that the vehicle fleet is maintained and serviced in a timely and proper manner.
• Maintain contact with dealers to obtain feedback on the quality of service being provided.
• Fill in on routes or hot shots as needed.
• Help load, unload, and count trucks as needed.
• Ride along with different drivers during the week to evaluate training needs and provide feedback to strategize improvements.
• Provide recognition for successes.
• Encourage and train drivers on how to look for new ways to generate gross profit at every stop.
• Create and maintain a culture of shared ideas, open communication, and a positive, strategic, and motivating attitude within the team.
• Follow and fulfill all driver program requirements as specified by management.
• Maintain a current, valid state driver’s license and the ability to operate motor vehicles.

Scope

• Uses frequent independent judgment when making decisions.
• Manages a team of two or more drivers.
• Is accountable for sales growth within the distributorship.
• Opens with integrity and demonstrates a positive attitude.

Work Environment

• Consistent sitting, standing, and walking.
• Requires close vision, depth perception, and the ability to adjust focus.
• Must be able to regularly lift and/or move up to 50 lbs, occasionally up to 75 lbs.
• Personal Protective Equipment (PPE) is required.
• Exposure to battery warehouse conditions, moving equipment, mechanical parts, fumes, or airborne particles, including toxic or caustic chemicals.
• Exposure to road hazards when operating or riding in a vehicle.

Qualifications

• High school diploma or GED equivalent.
• Minimum of two years of demonstrated sales, customer service, and delivery experience.
• Prior sales management experience preferred.
• Strong customer service skills.
• Ability to read, write, and compute basic math.
• Strong written, interpersonal, and verbal communication skills.
• Strong organization and time management skills, and the ability to work under pressure.
• Working knowledge of carrier operations, shipment routing, and distribution methods.
• Understanding of state, federal, and interstate commerce regulations.
• Working knowledge of computers or the ability to learn applicable systems.
• Strong training and coaching skills.
• Ability to operate a motor vehicle and/or forklift.
• Must have a clean driver’s record and meet all driver qualifications requirements.

Benefits

• Comprehensive healthcare benefits, company‑supported wellness program, and onsite fitness center.
• Wide range of professional development opportunities, training, resources, and tools.
• Competitive pay and bonus structure, savings and investment options to help reach financial goals and plan for the future.

EEO Statement

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.