Route Service Manager - CDL

interstate; Bloomington (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Interstate Batteries in Bloomington, IL is seeking a Route Service Manager to deliver batteries and provide outstanding service to a dedicated route of dealers and customers. You will ensure proper stock on the rack, execute quality programs, and build strong relationships to boost dealer retention and satisfaction.

Ideal candidates bring a high school diploma, at least one year in delivery and customer service, and proficiency with tablets/scanners.

Qualifications

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience.
• Working knowledge of computers and applicable systems.
• Familiarity with tablets and handheld inventory tools.
• Good organizational skills with attention to detail.
• Willing to work overtime and potentially overnight routes.
• Valid CDL and clean driving record; DOT medical card required.

Responsibilities

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Collect and return junk and/or used batteries to the warehouse.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by the manager.
• Other duties as assigned.

Skills

Excellent communication skills

Delivery & customer service

Attention to detail

Organizational skills

CDL required

Clean driving record

Physical ability

Computers knowledge

Overnight routes availability

Education

High school graduate (or equivalent)

Tools

Tablets

Scanners

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components:

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Collect and return junk and/or used batteries to the warehouse.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by the manager.
• Other duties as assigned.

Qualifications:

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience required.
• Working knowledge of computers or ability to learn applicable systems required
• Working knowledge of electronic inventory management tools is required (tablets, scanners).
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
• Must have a clean drivers record AND meet driver qualifications requirements (CDL required).
• Must have and maintain a valid DOT medical card.

Scope Data:

Works independently with limited supervision.

Accountable for accurate inventory management of company assets.

Uses frequent independent judgment when making decisions.

Operate with integrity and demonstrate a positive attitude.

Work Environment:

Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals

Specific vision abilities include close vision, depth perception and the ability to adjust focus

Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects

Be able to regularly lift and/or move up to 50lbs, without assistance and occasionally lifting up to 75lbs

Repetitive lifting

Consistent sitting, standing and walking

Use of "Personal Protective Equipment (PPE) required.

Exposed to the hazards of the road when operating or riding in a vehicle

Ability to operate a motor vehicle

Note:

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Equal Employment Opportunity Statement:

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.