Route Supervisor

Auto‑Chlor System; Rancho Cordova (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Life Insurance

Paid Holidays

401(k) with Profit Sharing

Company-provided uniform

Job summary

Auto-Chlor System, based in California, seeks a Route Supervisor for the South San Francisco area. You will oversee service routes, support and train staff, and ensure high-quality, reliable customer service. Leadership, troubleshooting, and growth of accounts are essential in this hands-on role.

The position combines leadership, customer service, mechanical troubleshooting, and business development, with a strong emphasis on safety, scheduling, and performance reporting.

Qualifications

• High School Diploma, GED, or equivalent.
• Supervisory or management experience preferred in service/route-based settings.
• Strong mechanical aptitude and troubleshooting skills.
• Valid driver's license for at least 3 years.
• Strong communication and interpersonal skills.

Responsibilities

• Build strong relationships with restaurant and hospitality clients in South San Francisco and surrounding areas.
• Resolve customer concerns quickly and professionally.
• Negotiate service renewals and pricing adjustments.
• Upsell and cross-sell products and services to grow accounts.
• Collect payments and keep accounts current.
• Manage and optimize staff routes for efficiency and service quality.
• Train and mentor new team members.
• Follow a 28-day service schedule and complete a 29-step maintenance process.

Skills

Leadership

Customer service

Mechanical aptitude

Communication

Driver's license

Education

High School Diploma/GED

Job description

• Pay or shift range: $75,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Route Supervisor - Full time, Hourly

Pay Range

$75,000 - $85,000 per year

About Us

Since 1938, Auto-Chlor System has been leading the industry in dishwashing equipment, sanitizing solutions, and cleaning products for restaurants and hospitality businesses. As the largest privately held company in our space, we pride ourselves on delivering exceptional service, innovative solutions, and long-term customer relationships.

We operate with urgency, teamwork, and a commitment to getting the job done right the first time. If you thrive in a fast-paced, hands-on environment and enjoy building relationships while solving problems, we'd like to meet you.

Position Overview

As a Route Supervisor, you are the face of Auto-Chlor System to our customers across the South San Francisco area. You'll manage service routes, support and train team members, and ensure every customer receives high-quality, reliable service. This role combines leadership, customer service, mechanical troubleshooting, and business development.

Key Responsibilities

Customer Service & Account Management

• Build strong relationships with restaurant and hospitality clients throughout South San Francisco and surrounding areas
• Resolve customer concerns quickly and professionally
• Negotiate service agreement renewals and pricing adjustments
• Upsell and cross-sell products and services to grow accounts
• Collect payments and follow up to keep accounts current

Route & Team Management

• Manage and optimize staff routes for efficiency and service quality
• Train and mentor new team members
• Ensure adherence to company service standards and schedules

Technical & Service Duties

• Follow a 28-day service schedule and complete a 29-step preventative maintenance process on dish machines
• Troubleshoot equipment issues and perform mechanical repairs
• Deliver and pick up cleaning chemicals
• Train customers on proper chemical usage to control costs and improve performance

Operations & Reporting

• Report performance metrics to branch management
• Participate in on-call rotation for emergency service needs
• Safely operate a company vehicle in various conditions, including evenings and inclement weather

Qualifications

• High School Diploma, GED, or equivalent
• Previous supervisory or management experience (service, route-based, or similar industry preferred)
• Strong mechanical aptitude and troubleshooting skills
• Valid driver's license for a minimum of 3 years
• Strong communication and interpersonal skills

What Makes You Successful

• Strong leadership and ability to influence others
• Ownership mindset and accountability
• Positive attitude and team-oriented approach
• Ability to thrive in a fast-paced, customer-facing environment

Requirements

• Ability to lift and transport up to 70 lbs of cleaning chemicals daily
• Comfortable working outdoors and in a physically active role
• Ability to climb stairs at customer and branch locations
• Frequent driving throughout the South San Francisco area
• $25.50 per hour + commission
• Full benefits package including:
• Life Insurance
• Paid Holidays
• 401(k) with Profit Sharing
• Company-provided uniform
• Typical workweek: 45-50 hours
• Daily Overtime and on-call overtime

Why Join Us in South San Francisco?

South San Francisco is a thriving hub for restaurants, biotech campuses, and growing businesses - offering a dynamic customer base and strong career growth opportunities. In this role, you'll gain leadership experience, technical skills, and direct impact on customer success in a high-demand market.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.