Route Supervisor

Auto‑Chlor System; California; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Life Insurance

Paid Holidays

401(k) with Profit Sharing

Company-provided uniform

Job summary

Auto-Chlor System seeks a Route Supervisor in Van Nuys, CA to manage service routes, train teams, and ensure high-quality customer service. You will lead daily operations, handle scheduling, and support business development in a fast-paced field service role.

Responsibilities include supervising routes, maintaining safety standards, and driving customer satisfaction while coordinating with branch management. Excellent mechanical aptitude and leadership are essential for success.

Qualifications

• High School Diploma, GED, or equivalent.
• Previous supervisory or management experience (service, route-based, or similar industry preferred).
• Strong mechanical aptitude and troubleshooting skills.
• Valid driver’s license for a minimum of 3 years.
• Strong communication and interpersonal skills.

Responsibilities

• Build strong relationships with restaurant and hospitality clients throughout Van Nuys and surrounding areas.
• Resolve customer concerns quickly and professionally.
• Negotiate service agreement renewals and pricing adjustments.
• Upsell and cross-sell products and services to grow accounts.
• Collect payments and follow up to keep accounts current.
• Manage and optimize staff routes for efficiency and service quality.
• Train and mentor new team members.
• Ensure adherence to company service standards and schedules.
• Follow a 28-day service schedule and complete a 29-step preventive maintenance process on dish machines.
• Troubleshoot equipment issues and perform mechanical repairs.
• Deliver and pick up cleaning chemicals.
• Train customers on proper chemical usage to control costs and improve performance.
• Report performance metrics to branch management.
• Participate in on-call rotation for emergency service needs.
• Safely operate a company vehicle in various conditions, including evenings and inclement weather.

Skills

Mechanical aptitude

Troubleshooting skills

Communication skills

Interpersonal skills

Leadership / supervisory experience

Valid driver's license

Education

High School Diploma / GED or equivalent

Job description

• Pay or shift range: $75,000 USD to $100,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Route Supervisor - Hourly, $75,000 - $80,000 per year
Van Nuys, CA

About Us

Since 1938, Auto-Chlor System has been leading the industry in dishwashing equipment, sanitizing solutions, and cleaning products for restaurants and hospitality businesses. As the largest privately held company in our space, we pride ourselves on delivering exceptional service, innovative solutions, and long-term customer relationships.

We operate with urgency, teamwork, and a commitment to getting the job done right the first time. If you thrive in a fast-paced, hands-on environment and enjoy building relationships while solving problems, we'd like to meet you.

Position Overview

As a Route Supervisor, you are the face of Auto-Chlor System to our customers across the Van Nuys area. You'll manage service routes, support and train team members, and ensure every customer receives high-quality, reliable service. This role combines leadership, customer service, mechanical troubleshooting, and business development.

Key Responsibilities

Customer Service & Account Management

• Build strong relationships with restaurant and hospitality clients throughout Van Nuys and surrounding areas
• Resolve customer concerns quickly and professionally
• Negotiate service agreement renewals and pricing adjustments
• Upsell and cross-sell products and services to grow accounts
• Collect payments and follow up to keep accounts current

Route & Team Management

• Manage and optimize staff routes for efficiency and service quality
• Train and mentor new team members
• Ensure adherence to company service standards and schedules

Technical & Service Duties

• Follow a 28-day service schedule and complete a 29-step preventative maintenance process on dish machines
• Troubleshoot equipment issues and perform mechanical repairs
• Deliver and pick up cleaning chemicals
• Train customers on proper chemical usage to control costs and improve performance

Operations & Reporting

• Report performance metrics to branch management
• Participate in on-call rotation for emergency service needs
• Safely operate a company vehicle in various conditions, including evenings and inclement weather

Qualifications

• High School Diploma, GED, or equivalent
• Previous supervisory or management experience (service, route-based, or similar industry preferred)
• Strong mechanical aptitude and troubleshooting skills
• Valid driver's license for a minimum of 3 years
• Strong communication and interpersonal skills

What Makes You Successful

• Strong leadership and ability to influence others
• Ownership mindset and accountability
• Positive attitude and team-oriented approach
• Ability to thrive in a fast-paced, customer-facing environment

Requirements

• Ability to lift and transport up to 70 lbs of cleaning chemicals daily
• Comfortable working outdoors and in a physically active role
• Ability to climb stairs at customer and branch locations
• Frequent driving throughout the South San Francisco area
• Hourly pay of $25.50 + commission
• Full benefits package including:
• Life Insurance
• Paid Holidays
• 401(k) with Profit Sharing
• Company-provided uniform
• Typical workweek: 45-50 hours
• Daily Overtime and on-call overtime

Upon receiving a conditional offer of employment, candidates will be required to complete a background check and a pre-employment drug screen. In compliance with the California Fair Chance Act, we will consider qualified applicants with a criminal history in a manner consistent with the law. Drug screening practices will comply with California law regarding off-duty cannabis use.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.