Route Specialist

ImageFIRST Healthcare Laundry Specialists; Brooklyn Heights (OH); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

Pet, Legal, and Hospital Indemnity보험

401k (match)

Paid Time Off

Job summary

ImageFIRST Healthcare Laundry Specialists in Ohio is seeking a route-based Customer Advocate to build strong customer relationships through responsive sales and service strategies. This early morning role supports Customer Advocates, with a Mon-Fri schedule and a pay of $25.00/hour.

Responsibilities include loading/unloading, inventory management, and delivering exceptional service while ensuring accurate paperwork and DOT compliance. Weekly pay and benefits are provided.

Qualifications

• High School Diploma or equivalent required.
• Clean driving record.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• DOT eligibility and comfort operating company vehicles as needed.
• Ability to lift 50 pounds plus and push/pull linen carts.
• Must be computer literate.

Responsibilities

• This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.
• Early morning start (Mon-Fri).
• Load and unload truck, truck organization.
• Manage customer inventory
• Provide route relief to cover Customer Advocate vacations and call offs
• Provide additional route support as needed (Reroutes, additional volume etc…).
• Make special deliveries to customers
• Lead generation

Skills

Excellent communication

DOT medical certification

Valid driver’s license

Computer literate

Ability to lift 50 pounds

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

Early morning start (Mon-Fri)

Pay: $25.00/hour

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package