Route Service Supervisor- UniFirst

UniFirst Corp.; Nashua (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in Nashua, NH is seeking a Route Service Supervisor to oversee a team of Route Service Representatives delivering to multiple customers daily. This entry-level management role focuses on training, supporting the team, and ensuring excellent service and loyalty.

You will respond to service requests, negotiate renewals, and build strong customer relationships while collaborating with other leaders to deliver the best programs.

Qualifications

• High school diploma or GED (some college is a plus).
• Ability to lead a team and develop Route Service Representatives.
• Strong customer service and relationship skills.
• Comfort with basic computer use and reporting.

Responsibilities

• Oversee training and development of a team of Route Service Representatives.
• Respond to service requests and ensure timely resolutions.
• Negotiate customer contract renewals.
• Build strong relationships with customers and team.
• Collaborate with leadership to provide best customer service and programs.
• Provide route coverage when reps are unavailable to monitor performance and satisfaction.

Skills

Team leadership

Customer service

Relationship building

Negotiation

Communication

Problem solving

Education

High school diploma or GED

Tools

Basic computer proficiency

Job description

Route Service Supervisor

UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.

What’s in it for you?

Training

Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility

Some companies say they like to promote from within, we just do…constantly!

Culture

Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?

Diversity

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

What you’ll be doing:

• Oversee the training and development of a team of Route Service Representatives
• Respond to service requests
• Negotiate customer contract renewals
• Build strong relationships with your customers and team
• Work closely with all other leadership and management team members to provide the best customer service and product programs
• Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep’s performance and their customers’ level of satisfaction and loyalty.

Qualifications

What we’re looking for:

• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
• An individual ready to learn and work to become a customer service and loyalty expert
• High school diploma or GED, some college is a plus
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Reliable transportation
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds
• Communication and language skills
• Basic computer proficiency
• Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.