Route Service Representative - UniFirst

UniFirst Corporation; Normal (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Profit sharing

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Monday–Friday daytime schedule

Job summary

UniFirst is seeking a Route Service Representative to manage an assigned route, deliver and pick garments daily, and build lasting relationships with customers on the move.

You will be the face of UniFirst on the road, drive safety, upsell opportunities, and maintain a predictable weekday schedule with day work and no overnights.

Qualifications

• High school diploma, GED, or military service required.
• Valid Driver’s License and a clean driving record.
• DOT compliance including a physical exam.
• Ability to lift up to 50 lbs and stay on your feet for extended periods.
• Experience in customer service, route sales, or delivery is a plus.
• Comfortable using new technologies to improve efficiency.

Responsibilities

• Manage an assigned route as the primary contact for customers, delivering and picking garments daily.
• Assist service team by loading/unloading route trucks and ensuring accuracy at start of day.
• Ensure on-time, accurate deliveries and returns while maintaining customer satisfaction.
• Grow customer relationships by addressing service needs and upselling products.
• Drive sales growth by identifying opportunities to upsell and expand the route.
• Represent UniFirst on the road with safe driving and excellent service.

Skills

Strong Customer Service Skills

Tech-Savvy

Sales & Upselling Mindset

Time Management

Education

High school diploma or GED

Military service

Job description

At UniFirst, we Always Deliver— for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence.

What Your Role Entails

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.

Core Competencies

• Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.
• Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
• Dependability, Problem‑Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism.
• Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide.

Why You’ll Enjoy This Role

• Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust.
• Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
• Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 with a valid license, clean record, reliable transportation.
• DOT Compliance: Meet all Department of Transportation requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team‑oriented mindset and providing excellent service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery is a plus.
• Tech‑Savvy: Comfortable using new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs. and remaining on your feet for extended periods.

You Will Benefit From

• Competitive Compensation: Wages, 401(k) with match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement.
• Training & Development: Formal training through our SCP program and continuous growth opportunities.
• Company Culture: A supportive and inclusive workplace rooted in community.
• Stability & Work‑Life Balance: Monday–Friday daytime schedule, no nights or weekends.
• Inclusive Culture: A diverse workplace that values varied backgrounds and perspectives.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.