Route Service Representative (Route Driver) - Muscatine, IA

Phelpsusa; Muscatine (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Route Service Representative, where you will play a vital role in ensuring customer satisfaction through efficient deliveries and pickups. This position offers a unique four-day work week, allowing for a balanced work-life experience. You will engage with customers daily, fostering positive relationships while managing inventory and administrative tasks. This role requires physical stamina, strong communication skills, and the ability to thrive in a fast-paced environment. If you are passionate about customer service and enjoy driving, this opportunity is perfect for you.

Qualifications

• 2-3 years of driving/delivery, customer service, or sales experience preferred.
• Must be able to lift 50 lbs. unassisted and perform physical tasks.

Responsibilities

• Execute delivery of products and pick up used products daily.
• Track customer inventory and assist with route customer issues.
• Complete administrative tasks including unloading the truck.

Skills

Customer Service

Driving Skills

Communication

Organization

Education

High School Diploma or GED

Tools

Handheld Device

Phone

Calculator

Printer

Copier

Job description

ROUTE SERVICE REPRESENTATIVES (RSR) - ROUTE DRIVERS

Our Route Service Representatives (Route Drivers) are very valuable members in our business. They work with our customers on a daily basis providing our products and services during their 4-day work week. They make sure our customers have what they need, when they need it.

Description

This position is a FOUR DAY work week, typically Monday through Thursday

Essential Functions

• Execute delivery of new/clean products and pick up of used products on a daily basis in company truck
• Facilitate daily positive interactions with our customers ensuring a positive working relationship
• Track customer inventory for correct delivery and billing using company provided handheld device; assist in issues concerning route customers
• Complete end of the day administrative tasks including unloading the truck and preparing for next day's route
• Actively drive customer retention and increase route revenue by expanding customer relationships

Experience/Knowledge

• High school diploma or General Education Degree (GED) preferred
• 2-3 years driving/delivery, customer service, or sales experience preferred

Necessary Skills and Abilities

• This is a physical job. All RSRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a box truck with ease and be able to sit for extended periods of time while driving the delivery truck
• Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment
• Must be able to communicate effectively, patiently and politely with customers and team
• Must be able to use a phone, calculator, printer, and copier
• Ability to work with limited direction on a daily basis

Work Requirements

• Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
• Must have and maintain a safe driving record
• Ability to work during all seasons with exposure to outside elements