Route Service Pro: 4-Day Week, Growth, Bonus

Novo Health Services, LLC; Miami Gardens (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

4 Day Workweek

Paid Weekly

Sign on Bonus

Paid Holidays

PTO

401(k) with Employer Match

FSA

HSA

Medical, Dental, and Vision Programs

Life/AD&D Insurance

Long-Term Disability

Job summary

Simple, backed by Novo Health Services, seeks a Route Service Representative to deliver premium customer experiences while driving account retention and route efficiency. You will manage assigned accounts, build relationships with decision-makers, and identify opportunities for growth through additional products and services.

Join a fast-growing division focused on safety, quality, and infection control in healthcare linen services, with a 4-day workweek and weekly pay.

Qualifications

• Proven experience in customer service, route sales, or account management.
• Experience operating 26–28 ft. straight trucks preferred.
• Valid driver’s license with a clean driving record.
• Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported).
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office and general computer systems.
• Professional appearance and customer-focused mindset (uniform provided).
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.
• Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day).
• Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively.

Responsibilities

• Comply with all federal, state, and local regulations, as well as corporate safety policies.
• Serve as the primary point of contact for assigned accounts, building trust with key decision-makers and end users.
• Deliver exceptional service by responding to customer needs with urgency and creative problem-solving.
• Identify opportunities to grow existing accounts through additional products and services.
• Optimize route efficiency to maximize productivity, control costs, and drive revenue.
• Negotiate customer renewals and support long-term account retention strategies.
• Generate referrals and communicate new business opportunities to Sales leadership.
• Maintain a high level of professionalism, including appearance, organization, and customer interactions.
• Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively.
• Collect and transport soiled linen to the plant for processing in accordance with safety standards.
• Collaborate with Customer Success and plant teams to meet and exceed customer expectations.
• Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups.
• Perform additional duties as assigned.

Skills

Customer service experience

Route sales experience

Account management

Strong communication

Ability to lift 50 lbs

Tools

Microsoft Office

Job description

Simple, backed by Novo Health Services, seeks a Route Service Representative to deliver premium customer experiences while driving account retention and route efficiency. You will manage assigned accounts, build relationships with decision-makers, and identify opportunities for growth through additional products and services.

Join a fast-growing division focused on safety, quality, and infection control in healthcare linen services, with a 4-day workweek and weekly pay.