Route Service Manager - UniFirst

UniFirst Corporation; Ebensburg (Cambria County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with Company Match

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Job summary

UniFirst is seeking a Route Service Manager to recruit, lead, and mentor a team of Route Service Supervisors and Route Service Representatives, delivering to multiple customers daily. The role focuses on driving customer satisfaction, account growth, and location profitability.

The candidate will collaborate with the location management team, implement service and product programs, and manage contract renewals for key accounts, while upholding UniFirst’s culture and safety standards.

Qualifications

• Experience in customer-facing leadership roles.
• Ability to recruit, train, and develop a team of route personnel.
• Strong negotiation and customer relationship skills.
• Proven track record of improving customer satisfaction and contract renewals.
• Proficiency with MS Office and basic computer skills.
• Valid driver’s license and willingness to drive as part of the role.

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with customers and elevate customer satisfaction
• Collaborate with location management to deliver exceptional service and programs
• Negotiate contract renewals with customers as they arise

Skills

Customer service

Leadership

Communication

Team management

Problem solving

Team development

Driver's license

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

Route Service ManagerUniFirst seeking a

Description

Route Service ManagerUniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

Training

Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility

You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.

Culture

Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?

Diversity

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

What You’ll Be Doing

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Qualifications

What weâre looking for:

• An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
• A results-driven, relationship manager who isnât afraid to roll up their sleeves and help the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
• High School Diploma or GED â bachelorâs degree preferred.
• Prior customer service experience
• Ability problem solve and handle a variety customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• Excellent verbal & written communication skills
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

Benefits & Perks

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazineâs âBest Companies to Sell Forâ list and recognized on Forbes magazineâs âPlatinum 400 â Best Big Companiesâ list. As an 80-year old company focused on annual growth, thereâs never been a better time to join our team.

Thereâs a lot to love about UniFirst, where you come first.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws