Route Service Driver- Springfield, MA

White Way Laundry, Inc.; Springfield (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company smartphone

Company vehicle

Sales training

Paid vacations and holidays

Competitive benefits

Profit sharing

Job summary

WW Uniform Service in Springfield, MA is seeking a Route Service Driver to deliver and pickup uniforms, mats and related products with a focus on customer relationships. The role emphasizes independence, problem-solving, and a personal touch in service to customers.

Qualified candidates should have a high school diploma or equivalent, a clean driving record, and the ability to lift up to 85 pounds. Training is provided and performance-based bonuses are possible.

Qualifications

• High School diploma or equivalent required.
• Clean driving record and ability to pass a drug test.
• Must be able to lift up to 85 pounds.
• Excellent communication and time-management skills.
• Self-starter with ability to work independently.

Responsibilities

• Drive company vehicle to deliver and pick up uniforms and products.
• Obtain customer signatures on invoices.
• Interact with customers to maintain relationships.
• Proactively suggest additional products.
• Maintain neat, safe truck and comply with policies.
• Respond to inquiries and resolve issues daily.

Skills

Customer service

Communication

Organizational skills

Time management

Self-motivation

Education

High School degree or equivalent

Job description

WW Uniform Service has expanded to Springfield, Ma and is seeking an enthusiastic Route Service Driver to maintain business for our 97 year-old company. We’re looking for people who like to drive, work independently and support relationships with existing customers. Yes, you’ll work hard to pick up and deliver uniforms, mats and other products to a set customer base. But, you’ll also get to interact and know these customers, learn more about their needs and be the connection they have to our company. Our Route Service Drivers play an integral role in customer retention, which is currently over 95%, and also have opportunities to earn commission and bonuses by offering additional products to these customers. Daily duties involve lifting, carrying and walking clean products into and soiled products out of customer accounts. You would be the crux of our commitment to provide a personal touch in our service to each customer. By responding to customer inquiries and requests, as well as pro-active problem solving, you will represent the White Way Cleaners team on a daily basis. The Route Service Driver must effectively respond to the customer’s needs and also introduce new products as needed. The Route Service Representative will consistently maintain and represent a professional image of White Way Cleaner through excellent customer service to both internal and external customers. At WW Uniform Service (www.wwuniforms.com) our commitment to quality is unparalleled. Bring your winning spirit to our close knit team and discover why many of our employees have been with us for over 20 years.

To the qualified candidate we offer:

• Company smart phone to communicate with headquarters and customers
• Company vehicle for use to call on customers
• Excellent continuous sales training and support
• Paid vacations and holidays
• Competitive benefits
• Profit sharing

White Way Cleaners, headquartered in Wallingford, Connecticut, is the only family-owned and operated dry cleaning, industrial laundry, and uniform service in the area. With three retail outlets and a state-of-the-art plant, White Way is one of the largest dry cleaners in Connecticut. We need our Sales Representatives to have the fearless drive and motivation that will keep our company thriving.

Duties and Responsibilities include:

• Engaging in 3 weeks of training
• Driving a company owned truck to deliver uniforms, linen and facilities products to customer’s place of business
• Obtaining customer signature on invoices for pickup or delivery
• Picking up soiled uniforms and linen and loading/unloading the truck
• Develops and maintains the customer's goodwill by in daily interactions by taking a keen interest in our customer's needs and developing a strong rapport
• Keeps customers abreast of new products or services
• Listens to and resolves service complaints. Maintains inventory and follows company’s policies on inventory control
• No smoking or tobacco use permitted on the job

Requirements:

• High School degree or equivalent required
• Outgoing, engaging personality
• Clean drug test and driving record
• Organized with strong communication skills
• Maintain a neat and clean work environment
• Self-starter with ability to manage time and meet deadlines
• Able to lift and carry bundles weighing up to 85 pounds short distances
• Able to climb in and out of a truck several times a day in all kinds of weather

White Way Cleaners is an Equal Opportunity Employer.