Route Sales Support Driver

Colonial Group; Lawrence (MA); Hybrid; USD 37,000 - 52,000; Full time

Job summary

Vestis in Lawrence, MA is seeking a Delivery Driver/RSR to safely operate a Step Van, deliver to clients, and build strong customer relationships. You will manage daily routes, promote service growth, and support sales goals while maintaining accuracy and professionalism.

Applicants should have a valid driver's license, clean driving record, good math and computer skills, and the ability to work independently in a fast-paced environment. High school diploma or equivalent required.

Qualifications

• Must have a valid driver’s license and excellent driving record.
• Strong customer service experience with diverse clients.
• Solid math and basic computer skills.
• Experience selling services or generating new business is a plus.

Responsibilities

• Operates a company step van to deliver products to clients.
• Manages daily route independently for timely deliveries.
• Loads/unloads product per policies and reviews invoices daily.
• Meets sales goals and promotes route growth.
• Develops leads, calls on prospective customers, and assists with new accounts.
• Explains services, policies, and pricing clearly to customers.
• Monitors customer feedback and resolves issues promptly.
• Performs duties with safety as a priority.

Skills

Driver's license

Customer service

Good driving record

Math skills

Independent work

Education

High school diploma or equivalent

Job description

Overview

Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful RSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operates a company step van in designated area to provide products and service to a variety of clients.


• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation;


• Manages daily route independently to ensure accurate and timely delivery of product;


• Loads/unloads product per company policies, procedures, and guidelines;


• Reviews invoices daily for complete and accurate information and makes corrections as needed;


• Meets sales goals and promotes overall route growth to enhance profitability;


• Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business;


• Understands services, policies, and pricing methods and clearly explains the same to the customer;


• Monitors customer feedback and handles customer issues in a prompt and courteous manner;


• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;


• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;


• Customer service experience with a wide variety of consistent customer contact;


• Strong math and basic computer skills;


• Demonstrated experience selling services/products and generating new business preferred;


• Excellent customer service and verbal communication skills required;


• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.


• Must be able to occasionally lift and maneuver 50+ lbs.


• Requires bending, squatting, climbing, and reaching;

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.


• Fast-paced environment requiring irregular and long hours.

Education

High school degree or equivalent