Route Sales & Service Technician Level II

CertaSite; Kalamazoo (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Level up training program

Education & Certification reimbursement

Referral bonuses starting at $1,000

Comprehensive medical plan options

401K plan with company match

Generous paid time off and holidays

Job summary

CertaSite, located in Kalamazoo, Michigan, is seeking a route sales & service level II technician. This role is crucial for inspecting and maintaining life safety equipment including fire extinguishers and emergency lights. The ideal candidate should have 1-3 years of experience in the fire safety industry, a passion for customer service, and a valid driver's license.

Join a fast-growing company dedicated to safety and customer satisfaction, with opportunities for career growth and comprehensive benefits.

Qualifications

• 1 – 3 years of route sales and service experience in the fire life safety industry.
• Ability to calculate basic math including fractions, decimals, and percentages.
• Knowledge of basic computer functions, including Windows and Word.

Responsibilities

• Perform inspection, testing, service, and repairs on fire safety equipment.
• Maintain positive relationships with customers and document all activities.
• Work in compliance with safety programs and maintain cleanliness of work vehicle.

Skills

Route sales and service experience

Basic math calculations

Basic computer operations

Education

Valid U.S. driver's license

Job description

Role Overview

We are looking for a route sales & service level II technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection, installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance with applicable life-safety and fire-safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast paced and demanding role with high visibility within the company.

Company Perks

• Level up training program
• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Opportunities for overtime with incentives
• Company giveawaysOpportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

What You Will Be Doing

• Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and pre-engineered suppression systems, such as six-year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by Standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company
• Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems
• Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
• Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
• Maintain equipment and tools necessary to safely perform job
• Evaluate customer site for additional equipment and services that customer may require
• Work in compliance with the Company's safety program
• Discuss deficiencies noted with customer, explaining the problem and its resolution
• There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
• Must be comfortable with heights, working on ladders or lifts, or in confined spaces

Qualifications

• 1 – 3 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems
• Must possess the ability to calculate basic math including fractions, decimals and percentages
• Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software
• Must currently have a valid U.S. driver's license

Ideal Qualities

• 3 – 5 years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission

To provide a meaningful impact to as many lives as possible.

Our Vision

To be the most dependable and simplified life safety solution on the planet.

Our Values

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

Working Conditions & Physical Requirements

Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards.

Equal Employment Opportunity

Equal Employment Opportunity/M/F/disability/protected veteran status.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.