Route Relief Utility Driver

Alsco; Colonial Heights (VA); On-site; USD 22,041,600 - 30,307,200; Full time

Benefits offered by this job

401K with match

Medical/Dental/Vision

Life Insurance

Vacation & Holidays

Direct Deposit

Career Advancement

Learning & Development

Inclusive team

Job summary

Alsco Uniforms is seeking a Route Relief/Utility RSR to support the Service Department by covering routes, handling deliveries, and providing excellent customer service. You will assist in rush deliveries, renewals, and audits while promoting the full line of services.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. The role involves driving routes daily, maintaining route paperwork, and contributing to a collaborative team environment.

Qualifications

• Experience in customer-facing roles and driving routes.
• Ability to upsell/cross-sell and manage multiple deliveries.
• Strong communication and time-management skills.

Responsibilities

• Perform all responsibilities of a Route Sales Representative.
• Learn and support all routes; run routes for holidays/vacancies.
• Assist in rush deliveries, renewals, audits, training, and other tasks.
• Solicit new customers; upsell/cross-sell across lines of service.
• Maintain route paperwork and ensure accurate deliveries.
• Build customer relationships; resolve concerns with supervision.

Skills

Customer service

Route sales

Communication skills

Valid driver’s license

Time management

Team player

Education

High School diploma or equivalent

Job description

Classification: Non-Exempt

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Job Summary: The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers’ needs through up‑selling/cross‑selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Benefits

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement.

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
• When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
• Solicit new customers, up‑sell/cross‑sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check‑in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver’s License. CDL when applicable and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one‑year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or equivalent experience. Qualified driver’s license.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical demands include sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco Uniforms is an Equal Employment Opportunity Employer.

Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.