Route Relief Utility Driver

Alsco; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Route Relief/Utility RSR to support its Service Department. In this dynamic role, you will cover routes, provide exceptional customer service, and engage in up-selling and cross-selling. The job offers a chance to grow within a diverse team, with competitive pay and a comprehensive benefits package. If you're passionate about customer satisfaction and eager to advance your career, this opportunity is perfect for you. Join a company that values its employees and offers continuous development and support for your success.

Benefits

401K Plan with Company Match

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Vacation and Sick Time

Career Advancement Opportunities

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Qualifications

• Valid Driver's License and clean driving record required.
• Excellent customer service and route sales skills are essential.

Responsibilities

• Support the Service Department by covering routes and performing service tasks.
• Build customer relationships and ensure outstanding service.

Skills

Customer Service

Route Sales

Vehicle Operation

Time Management

Communication Skills

Education

High School Graduation

Job description

Classification:
Non-Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers' needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service-related tasks as required. Reports to the District Manager.

Our full-time employees enjoy:

1. 401K Plan with Company Match
2. Medical, Dental, Vision, FSA/HSA
3. Life Insurance, Disability Insurance
4. Vacation, Sick Time, Holidays
5. Choice of Global Cash Card or Direct Deposit
6. Career Advancement
7. Learning & Development Opportunities
8. Inclusive and Diverse Team Environment

Essential Functions:
- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
- When not on a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training, and audits.
- Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and offload soiled textiles in the receiving area of the facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
- Support other service personnel as required by supervision.

Qualifications:
- Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
- Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Education:
- High School graduation or similar experience. Qualified driver's license.

Travel Requirements:
- Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands - sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs., standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/22

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.