Route Relief Delivery & Warehouse Associate - Temporary

Farmer Bros. Co.; Portland (OR); On-site; Full time

Job summary

An established industry player is looking for a self-motivated Route Relief Delivery & Warehouse Associate to assist the sales team during a temporary leave. This hybrid role involves providing excellent customer service while delivering coffee and related products, performing warehouse duties, and ensuring inventory accuracy. The position offers a chance for long-term employment and requires local driving with a company vehicle. If you are dependable and eager to contribute to a dynamic team, this opportunity could be the perfect fit for you.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

401k

Employee assistance program

Employee referral program

Discount programs

Qualifications

• High School Diploma or G.E.D. required, route delivery experience preferred.
• Customer service background preferred, must pass DOT physical.

Responsibilities

• Provide route relief and maintenance for assigned branch locations.
• Deliver and replenish beverage station products, ensuring customer satisfaction.
• Perform warehouse duties including inventory management and order picking.

Skills

Customer Service

Route Delivery Experience

Mechanical Aptitude

Active Listening

Communication Skills

Education

High School Diploma or G.E.D.

Tools

Forklift

Job description

Job Details

Level: Experienced

Job Location: Portland, OR

Position Type: Temporary

Education Level: High School or GED

Salary Range: Undisclosed

Travel Percentage: Local Driving Required

Job Shift: Day

Job Category: Sales & Marketing

Description

This position is for a temporary time period, assisting the sales team in all areas of route relief and warehouse duties, due to an employee's leave of absence. There is a possibility of long-term employment if the employee on leave does not return to work.

The Route Relief Delivery & Warehouse Associate, also known as a Route Sales Associate (RSA), is a hybrid role which provides route relief and maintenance to customer accounts in the Valley, surrounding areas, and other branch locations as needed. They perform warehouse duties such as inventory cycle counts, picking orders, and loading trucks (forklift certification provided). When on a route, the RSA provides excellent customer service by ensuring customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Duties include selling and delivering coffee, tea, and related products to customers. The hiring team is seeking a self-motivated, dependable individual to join their team who is willing and able to do overnight travel and assist other branches as needed.

Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime when needed.

Local driving required with company-provided vehicle; overnight travel required for training and coverage needs at other branches.

Driving Requirements: Valid Drivers License required with clean driving record. Must be able to complete a successful DOT physical and drug test.

Responsibilities

• Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
• Route coverage may require travel to branch locations within territory.
• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction.
• Ensure customers receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ARM on customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
• Performs other duties as assigned including assisting in accounts receivable collections and customer service activities.
• Performs warehouse duties.

COMPENSATION

$23.09/hour starting wage per Collective Bargaining Agreement (CBA), going up to $24.58/hour after 6 months. When covering a route, the RSA makes route relief pay per the CBA, which is $27.59/hour.

BENEFITS

• Paid time off
• Paid holidays
• Health insurance
• Pre-tax savings accounts (HSA/FSA)
• Dental insurance
• Vision insurance
• Supplemental insurance
• Disability insurance
• Life insurance
• 401k
• Pet insurance
• Travel accident insurance
• Identify theft program
• Employee assistance program
• Employee referral program
• Discount programs

Qualifications

Education & Experience

• High School Diploma or G.E.D. required.
• Route delivery experience preferred but not required.
• Customer service background preferred.
• Previous foodservice industry experience preferred.
• Must be able to complete a successful DOT physical, possess a valid driver’s license and clean driving record.

Personal & Professional Skill Sets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Is aware of impact self has on others.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Able to build rapport and cooperative relationships with customers and work effectively with customers and employees.
• Uses sound business judgement and works independently with little supervision.