Route Manager II

001 BRINKS INCORPORATED; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Brink's in Orlando is seeking a Manager, Outside Operations to oversee secure transport and field service activities across a branch or market, ensuring safe, compliant, and efficient route execution. You will balance staffing, fleet readiness, and customer commitments while driving performance improvements, KPI monitoring, and escalation management.

Leadership and strong communication are essential. Bachelor's degree preferred in business or logistics; progressive experience in cash handling or

Qualifications

• Progressive leadership experience in secure transportation, logistics, or field service.
• Ability to manage service delivery, staffing, and safety/security expectations.
• Strong judgment and communication skills.
• Experience leading teams in fast-paced operational environments.

Responsibilities

• Lead outside operations for the assigned scope, including route execution, staffing, scheduling, service delivery, and compliance with security and safety standards.
• Maintain operational readiness across crews, fleet, equipment, firearms or other regulated assets where applicable, and related field-support processes.
• Respond to escalated customer issues, service failures, security incidents, or safety matters and coordinate timely corrective action.
• Monitor productivity, service levels, route performance, labor utilization, and related KPIs to improve cost, quality, and customer outcomes.
• Coach leaders and employees, support recruiting and staffing, and reinforce policies, training, and operational discipline.

Skills

Leadership experience

Communication

Judgment

People management

Education

Bachelor’s degree in Business/Operations/Logistics or related field

Job description

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Role Summary

The Manager, Outside Operations leads secure transport and field service activity for an assigned branch, market, or operating scope, ensuring safe, compliant, and efficient route execution across outside operations. Balances service delivery, staffing, security, fleet readiness, and customer commitments while driving accountability and operational improvement. Typical work includes route and labor scheduling oversight, customer SLA performance, employee leadership, fleet and equipment readiness, and response to escalated service, security, or safety issues.

Key Responsibilities

• Lead outside operations for the assigned scope, including route execution, staffing, scheduling, service delivery, and compliance with security and safety standards.
• Maintain operational readiness across crews, fleet, equipment, firearms or other regulated assets where applicable, and related field-support processes.
• Respond to escalated customer issues, service failures, security incidents, or safety matters and coordinate timely corrective action.
• Monitor productivity, service levels, route performance, labor utilization, and related KPIs to improve cost, quality, and customer outcomes.
• Coach leaders and employees, support recruiting and staffing, and reinforce policies, training, and operational discipline.

Required Experience

• Progressive leadership experience in secure transportation, logistics, field service, cash handling, or related operations, increasing with scope and seniority.
• Experience managing service delivery, staffing, safety/security expectations, and customer commitments in a fast-paced operational environment.
• Strong judgment, communication, and ability to lead through changing conditions and escalated issues.

Education

Education Bachelor’s degree in Business, Operations, Logistics, or a related field preferred; equivalent experience considered.

Pay Range

Pay Range: 0.00 - 0.00 USD

Equal Opportunity and Diversity

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.

Brink’s is also committed to providing a drug‑free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Brink's is proud to be an equal opportunity employer.

Build a Career with Purpose

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Brink's is proud to be an equal opportunity employer.