Route Manager - Home Town Disposal / Greenmark Waste

Greenmark Waste Solutions; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Company 401K match

Paid time off

Job summary

Greenmark Waste Solutions in Memphis, TN, is seeking a Route Manager responsible for supervising collection operations, driver supervision, and delivering safe, efficient service. You will lead the team, manage routes, and ensure DOT/OSHA compliance while driving customer satisfaction and strong workplace culture.

The role emphasizes safety, coaching, performance management, and collaboration with cross-functional teams to optimize routes and control labor costs.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2+ years supervisory experience in operations.
• Valid driver’s license with clean record; knowledge of safety, USDOT regulations, and OSHA.

Responsibilities

• Supervise drivers and helpers, monitor performance, provide feedback and issue disciplinary actions.
• Ensure driver safety training, safety planning, and incident reporting.
• Conduct morning safety briefings, safety meetings, and audits; launch drivers each morning.
• Schedule shifts, plan for call-ins/no shows, and report department metrics.
• Maintain driver qualification files and ensure DOT compliance.
• Conduct field inspections to ensure safe procedures.
• Receive and follow up on customer complaints regarding collection programs.
• Manage route optimization and labor costs.
• Assist with fleet maintenance and pre/post trip inspections.
• Participate in regular P&L reviews to ensure budget and operating plans.
• Ensure DOT/OSHA compliance standards are met.
• Develop and maintain a best-in-class team and workplace culture; drive performance development.

Skills

Servant leadership

Lead by example

Communication

Analytical thinking

Time management

Team collaboration

Problem solving

Detail oriented

Organization

Entrepreneurial mindset

Technology proficiency

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft Office

Waste industry software

Job description

Description

About Greenmark Waste Solutions

Based in the Dallas-Fort Worth metroplex, Greenmark Waste Solutions (“Greenmark”) is a locally-owned solid waste and recycling collection company. Greenmark serves industrial, commercial, and construction markets across the Dallas-Fort Worth metroplex and operates as Home Town Disposal in the Memphis metroplex, where we serve the residential market.

People are at the core of our business. We take care of our people, so they can in turn take care of our customers and our communities. Greenmark seeks to be a regionally integrated solid waste company that is recognized for our dependability and expertise, while maintaining authentic, hometown roots in the communities we serve.

Greenmark has a unique opportunity to build a best-in-class business from the ground up without time or capital constraints. We have the ability to focus on the things that matter most in the long-term – our people, customers, vendors, and communities. Our leadership brings extensive experience in the waste industry at the major publicly traded waste companies and leading independents. We are applying our collective knowledge and experiences to build the business the right way and are looking for team members who want to build their careers with us.

Learn more about us at: www.greenmarkwaste.com and www.htdisposal.com/

LinkedIn: www.linkedin.com/company/greenmark-waste

Position Summary

The Route Manager is responsible for supervising the collection activities for a line of business as well as container delivery and pickup. The position manages drivers and helpers and is responsible for safe and efficient collection operations, customer satisfaction, and upholding company culture. The Route Manager ensures compliance with all safety, ethics, environmental, regulatory, operating, financial, and company performance standards. The position is involved in hiring, training, routing, supervising, coaching and performance of the drivers with primary emphasis on safety and customer service.

Benefits

Each eligible employee receives a competitive total compensation package, including benefits such as medical, dental, vision, life insurance, short term disability, long term disability, company-matched 401K, among others. Employees also receive paid time off and holidays.

Responsibilities

• Assist with supervising driver and helper, evaluating performance, delivering feedback, and issuing disciplinary actions
• Responsible for driver and/or helper safety training/coaching, safety planning, and incident reporting
• Conduct morning safety briefings, safety meetings, and audits and launching drivers each morning
• Scheduling shifts, planning for call-ins/no shows, and reporting department metrics and performance
• Maintaining driver qualification files and ensuring compliance with DOT
• Conducting field inspections and observations to ensure proper and safe work procedures
• Receive, review and follow up on customer complaints regarding collection programs
• Responsible for route optimization and managing labor costs
• Assists with fleet maintenance and ensuring drivers perform required pre and post trip inspections
• Participates in regular P&L reviews to ensure budget and operational plans
• Ensures company and regulatory (DOT, OSHA) compliance standards are met
• Develops and maintains a best-in-class team and workplace culture and effectively manages performance and talent development; drives best-practice sharing
• Develops and builds up team members with an emphasis on hiring and training
• Be a brand ambassador for Greenmark, driving a culture of excellence and true partnership with team members and external stakeholders

Requirements

Education and Experience

• High school diploma or GED (accredited) required
• Associate’s degree (accredited)
• 2+ years of relevant and supervisory experience.

Qualifications:

• Valid Driver's License with a clean driving record is required.
• Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategy
• Knowledge of safety, USDOT regulations, and OSHA

Knowledge, Skills, and Character Traits

• Ability to live out servant leadership on a daily basis
• Demonstrated ability to lead by example
• Knowledge and proficiency with technology, Microsoft products, and waste industry software
• Excellent analytical, problem-solving, and decision-making skills
• Outstanding communication and interpersonal abilities, with the ability to collaborate effectively with cross-functional teams
• Strong work ethic, self-directed, entrepreneurial, and process oriented
• Ability to thrive in a fast-paced, dynamic environment, work autonomously, and manage multiple priorities simultaneously
• Learner mindset, with innate curiosity that drives figuring out solutions and learning new things
• A healthy balance of confidence and humility, as well as grit and determination to do what needs to be done
• Highly organized, detail-oriented, and disciplined; with a commitment to doing things the right way and following through
• Strong discernment on time management, priorities, communications, and business decisions
• Self-starter who demonstrates integrity in all actions and an ownership mentality with a strong desire to take care of what has been entrusted to them
• Ability to balance long-term perspective while consistently and methodically executing daily responsibilities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.