Route Manager for Commercial Collections

Unified Disposal Partners; Mount Pleasant (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Unified Disposal Partners is seeking a Route Supervisor for their Mount Pleasant, TN location. The successful candidate will supervise the daily operations, ensuring safe and cost-effective routes. Responsibilities include managing drivers, addressing customer inquiries, and monitoring compliance with safety regulations.

The position requires a high school diploma and at least 2 years of relevant experience. Ideal candidates will possess strong communication and decision-making skills. A flexible work schedule is necessary.

Qualifications

• Requires a minimum of 2 years experience in the transportation, management, logistics or waste industry.
• Knowledge and prior application of Smith System and/or Decision Driving principles.
• Must be able to work independently, make decisions and resolve problems.

Responsibilities

• Supervise daily operations and ensure safety and efficiency of routes.
• Respond to dispatch calls or messages and address customer inquiries.
• Monitor driver's daily pre-trip inspection and compliance with regulations.

Skills

Excellent verbal & written communication skills

Basic computer skills

Proven customer service skills

Knowledge of OSHA, DOT, ANSI regulations

Ability to work flexible schedules

Education

High School diploma or equivalent

Job description

Job Location: UDP Mt Pleasant Transfer Station - Mount Pleasant, TN 38474. Position Type: Full Time.

Responsibilities

• The Route Supervisor is responsible for supervising the daily operations and ensuring all routes are safe, timely, and cost effective.
• Directly responsible for the supervision of drivers and performance of daily operations.
• Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted.
• Communicate to the driver's key service points, safety, and equipment issues.
• Establish and maintain a clean, safe work environment and ensure compliance with company policies.
• Route all new service starts including obtaining work order, scheduling delivery of container and service days.
• Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized.
• Schedule removal of cans on a timely basis when service is cancelled.
• Follow the routes to ensure route efficiency.
• Respond to dispatch calls or messages.
• Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service.
• Address all customer issues, complaints and inquiries by speaking with the customer and/or driver.
• Address overloaded totes or refer service changes to the sales representative if applicable.
• Perform route observations to ensure safety procedures are followed.
• Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance.
• Identify training needs and review with driver.
• Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections.
• Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed.
• Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service.
• Any additional job duties that may be assigned by the Supervisor.

Qualifications

• Requires a High School diploma or equivalent with a minimum of 2 years experience in the transportation, management, logistics or waste industry.
• Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
• Basic computer skills and general knowledge of Microsoft applications.
• Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations.
• Must be able to work independently, make decisions and resolve problems.
• Excellent verbal & written communication skills.
• Proven customer service skills.
• Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times.
• Ability to maintain and portray a positive attitude towards staff and customers.
• Required to drive a vehicle and work outside: most of the work day.
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day.