Route Manager

Brink's, Incorporated; Grand Rapids (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Brink's U.S., a division of Brink's, Incorporated, seeks a Manager - Route Logistics II to lead Route Logistics drivers, messengers, and guards across multiple routes, including ATM coverage. This role ensures secure, efficient operations and upholds high standards of integrity within an armed environment.

Key responsibilities include supervising the Route Logistics team, improving route efficiency, and maintaining safety and customer service while coordinating with on-site operations and

Qualifications

• Strong analytical and problem-solving abilities required.
• Excellent interpersonal and communication skills for team leadership.
• Presentation and collaboration with diverse stakeholders.
• Bachelor's degree preferred as noted.

Responsibilities

• Provide first-line supervision to Route Logistics team members at one of the market locations.
• Ensure route logistics efficiency through interaction with market employees and route analysis.
• Maintain a safe and secure environment ensuring team members return home safely.
• Leverage systems and processes to improve cost, quality, and efficiency.
• Maintain and provide quality customer service.
• Secure inventories by enforcing procedures; reduce risk and losses.
• Schedule and develop staff; foster a positive, engaged team atmosphere.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Education

Bachelor's Degree

Job description

Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing, and other value-added services to financial institutions, retailers, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Manager - Route Logistics II.

The Manager - Route Logistics II is responsible for managing drivers, messengers and guards and operations outside the facility, typically including up to 15 routes or more than 600 ATMs and/or CompuSafes. This position is responsible for assisting the City Manager or Senior Manager Operations in the secure, safe, and efficient functioning of an armored car operation. The incumbent drives the execution of the business and motivates team members to achieve the best results and to drive continuous process improvement. This position will lead a dedicated team of Route Logistics employees and requires extensive coordination with other on-site operations. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers.

Key Responsibilities

• Provide first-line supervision to Route Logistics team members at one of the market locations


• Ensure route logistics efficiency through appropriate interaction with market employees and route analysis


• Maintain a safe and secure environment with the goal of ensuring that all Route Logistics employees work and return home safely


• Leverage systems, equipment, and process redesign to drive continuous improvement in cost, quality, and efficiency


• Maintain and provide quality customer service


• Secure inventories by executing controls and ensuring strict compliance with security procedures; proactively reduce risk exposure and ensure implementation of measures to reduce worker's compensation injury costs and security losses


• Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement


• Maintain the highest level of integrity, dignity, and standards both on an internal and external basis; maintain high ethical standards and protect the Brink's reputation by delivering high quality, reliable programs, and services which meet customer expectations

Minimum Qualifications

• Minimum of 3 years of operations experience in transportation and/or logistics


• Minimum of 1-year supervisory experience


• Minimum of Class B with air brakes driver's license


• Satisfy all applicable Department of Transportation requirements

• Minimum of 21 years of age

• Valid firearms permit or ability to pass applicable firearms licensing requirements


• A valid guard card or ability to obtain a guard card or any other required licenses


• Able to lift at least 50 pounds

Preferred Qualifications

• 5+ years of ATM operations and claims experience


• Previous experience as an armored car driver


• Knowledge of route analysis and logistics


• Knowledge of lean/process improvement methodologies


• Knowledge of budgeting and planning experience

• Bachelor's Degree

Professional Skills

• Strong consultative, analytical, and problem-solving skills


• Excellent interpersonal/communication and presentation skills