Route Driver

Classic Cleaners of Indianapolis; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Classic Cleaners of Indianapolis seeks a Route Driver to deliver and pick up dry cleaning and laundry orders, ensuring timely, safe service and strong customer relationships.

You will promote services, upsell offerings, and identify new customer opportunities while maintaining accurate records and supporting occasional special deliveries.

Qualifications

• Valid driver’s license with a clean driving record.
• Experience in delivery driving, route service, customer service, or sales preferred.
• Strong communication and customer service skills.
• Ability to lift and carry bags up to 50 lbs and manage time effectively.
• Familiarity with local roads is a plus.

Responsibilities

• Safely operate a company vehicle along a designated route to pick up and deliver orders.
• Provide friendly, professional customer service at each stop to foster loyalty.
• Identify opportunities to grow sales by promoting services and promotions.
• Seek new customers within the territory by distributing marketing materials and referrals.
• Record pickups, deliveries, payments, and interactions using handheld devices or software.
• Load and unload garments and laundry items, ensuring orders are complete and organized.
• Follow company policies, safety guidelines, and traffic laws.
• Maintain vehicle cleanliness and report maintenance issues.
• Communicate with the office regarding customer concerns or route changes.
• Assist with occasional special deliveries or promotional pickups.

Skills

Customer service

Communication

Sales

Time management

Attention to detail

Lifting 50 lbs

Driver license

Route planning

Tools

Route management software

Handheld devices

Job description

Position Summary:

The Route Driver is responsible for providing exceptional customer service while picking up and delivering dry cleaning and laundry orders to residential and commercial customers. In addition to ensuring timely, safe, and accurate deliveries, the Route Driver plays a key role in growing sales by promoting services, identifying new customer opportunities, and building strong customer relationships.

Key Responsibilities:

• Safely operate a company vehicle along a designated route to pick up and deliver customer orders.
• Provide friendly, professional customer service at each stop, ensuring customer satisfaction and fostering customer loyalty.
• Identify opportunities to grow sales by promoting additional services, upselling specialty cleaning, and educating customers about promotions, discounts, and referral programs.
• Actively seek new customers within assigned territory by leaving marketing materials and encouraging word-of-mouth referrals.
• Accurately record pickups, deliveries, payments, and customer interactions using handheld devices or route management software.
• Load and unload garments and laundry items, ensuring all orders are complete and properly organized.
• Follow all company policies, safety guidelines, and traffic laws.
• Maintain vehicle cleanliness and report any maintenance issues to management.
• Communicate with the office regarding any customer concerns, delivery issues, or changes to the route.
• Assist with occasional special deliveries, events, or promotional pickups as needed.

Qualifications:

• Valid driver’s license with a clean driving record.
• Previous experience in delivery driving, route service, customer service, or sales preferred.
• Strong communication skills with the ability to engage with customers and promote services effectively.
• Goal-oriented mindset with the ability to identify and pursue growth opportunities.
• Strong attention to detail and organizational skills.
• Ability to lift and carry bags of clothing and laundry, up to 50 lbs.
• Comfortable working independently and managing time effectively.
• Familiarity with local roads and neighborhoods is a plus.