Route CSR — Delivery, Sales & Customer Care

Vestis; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Vestis in Phoenix, AZ, is seeking a Relief Customer Service Representative to build solid relationships with customers while aiming to exceed sales growth goals. You will operate a company step van, manage daily routes, and handle invoices with accuracy and professionalism.

This role requires a valid driver's license, strong customer service and communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record.
• Customer service experience with a wide variety of consistent customer contact.
• Strong math and basic computer skills.
• Demonstrated experience selling services/products and generating new business preferred.
• Excellent customer service and verbal communication skills required.
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Responsibilities

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation
• Manage daily route independently to ensure accurate and timely delivery of product
• Loads/unloads product per company policies, procedures, and guidelines
• Review invoices daily for complete and accurate information and make corrections as needed
• Meet sales goals and promotes overall route growth to enhance profitability
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
• Monitor customer feedback and handle customer issues in a prompt and courteous manner
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Skills

Customer service

Verbal communication

Basic math

Basic computer skills

Independent work

Sales experience

Education

High school degree or equivalent

Job description

Vestis in Phoenix, AZ, is seeking a Relief Customer Service Representative to build solid relationships with customers while aiming to exceed sales growth goals. You will operate a company step van, manage daily routes, and handle invoices with accuracy and professionalism.

This role requires a valid driver's license, strong customer service and communication skills, and the ability to work independently in a fast-paced environment.