ROSS Coordinator

Haccnet; West Chester (Chester County); On-site; USD 70,000 - 90,000; Full time

Job summary

Housing Agency in West Chester, PA, seeks a qualified professional to oversee ROSS grant programs, supervise staff, and coordinate linkages to community services for resident self-sufficiency. The role includes program reporting to HUD, budget monitoring, and partnership development with local agencies.

The candidate will manage casework, maintain service networks, and support welfare-to-work initiatives while ensuring compliance with housing regulations and agency standards.

Qualifications

• Bachelor's degree in social work or related field is required.
• Minimum of two years coordinating services for low-income populations in housing settings.
• Experience with grant programs and program budgeting is preferred.

Responsibilities

• Monitors grant programs' daily activities and budgets and reports to HUD.
• Coordinates with service providers to link residents to needed supportive services.
• Provides general case management including intake, assessment, and referrals.
• Maintains updated information on community services and agency policies.
• Markets the program to residents and oversees service delivery.
• Designs tools to assess service quality and resident satisfaction.
• Represents the Housing Agency on internal and community committees.

Skills

Budget management

Staff supervision

Partnership building

Case management

Public housing regulations

Data reporting

Conflict resolution

MS Office

Education

Bachelor's degree in social work or related field

2+ years coordinating services in public housing

Tools

Microsoft Word

Excel

PowerPoint

Yardi system

Job description

Essential Duties:

• Monitors ROSS grant programs' daily activities and budgets; supervises and mentors staff; collaborates with community agencies and partners and enters into contract negotiations with potential vendors; reports grant activities to the Housing Agency and HUD.
• Coordinates with local service providers to ensure that program participants are linked to supportive services needed to achieve self-sufficiency; acts as a liaison between the residents and local service providers.
• Provides general case management, which includes intake, assessment, education, and referral of residents to service providers in the general community.
• Establishes familiarity with community services; maintains updated information on health, educational, vocational, and social services; maintains a network of contact persons in community organizations and government benefits programs to facilitate resident linkages.
• Markets the program to residents.
• Coordinates and oversees the delivery of services, ensuring services are provided on a regular, ongoing, and satisfactory basis.
• Coordinates and sponsors events, which may include subjects relating to health care, job search seminars, life skills training, etc.
• Creates a resident group to promote self-sufficiency efforts and/or encourage residents to build informal support networks with other residents, family, and friends.
• Provides conflict resolution services and fosters a sense of community among residents.
• Provides a variety of life-skills training to resolve financial and/or behavioral problems affecting resident's continued housing via direct training or referrals to community agencies. These may include, but are not limited to, nutrition, transportation, conflict resolution, basic money management, problem-solving and other cognitive skills, financial literacy, etc.
• Monitors the ongoing provision of services, including supportive services from community agencies, and keeps the case management and provider agency current with the progress of the individual. Monitors the provision of supportive services where appropriate.
• Attends training to further the mission of the ROSS grant programs and the Housing Agency.
• Reinforces welfare-to-work programs and focuses efforts on increasing residents’ earning capacity. Set career goals and seek professional mentors within organizations where residents may be working.
• Collects and reports on program participant demographic data, which can be used to apply for grants or develop procedures and policies that better meet the needs of those served.
• Gathers accurate participant and program data for use in outcomes-based performance evaluation and reporting.
• Tracks and reports to HUD on the progress of residents enrolled in the program.
• Manages and oversees grant expenditures by monitoring budget expenditures daily, entering purchase orders into the Yardi system, and performing budget revisions as necessary.
• Designs and implements evaluation tools to assess the quality of services and resident satisfaction.
• Participates in the design of new program and service delivery models and writing/production of grant application documents.
• Assist in coordinating activities of volunteers, student interns, and contractors; participate in developing and coordinating the implementation of volunteer/mentorship relationships with residents.
• Represents the Housing Agency and the department on internal and community committees.
• Develops a personal work plan to achieve department and agency annual goals, objectives, and work standards.
• Operates within national, state, and local legal, regulatory, and programmatic constraints in areas of responsibility.
• Adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
• Quarterly updates with the breakdown of expenses from the grant will be provided by the finance department.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of pertinent HUD regulations, public housing management, and comprehensive knowledge of Agency policies and procedures.
• Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.
• Knowledge of the community, its resources, and dynamics applicable to the delivery of Housing Agency programs in assigned areas of responsibility.
• Skilled in representing the Housing Agency effectively in making presentations and conducting meetings with clients and community/public organizations.
• Skilled in understanding, applying, explaining and interpreting complex regulations, policies and procedures.
• Considerable knowledge of social work and resources available through community service agencies.
• Ability to address the public and present information in a clear, concise and convincing manner.
• Ability to establish and maintain effective and courteous working relationships with other employees, elderly residents, community agencies, and other activities that provide services.
• Ability to operate general office machinery, and knowledge of Microsoft Word, Excel, & PowerPoint, and other software.
• Ability to compile and analyze data.
• Ability to prepare reports and correspondence.
• Ability to come up with creative solutions when faced with adversity.
• Demonstrates willingness to request, receive, and provide feedback.
• Ability to utilize sound reasoning and critical thinking by making decisions aligned with the organization's direction and expectations.
• Aware of own personal bias.
• Demonstrates the ability to build relationships and connect with residents, community partners, Board members, and authority employees.
• Ability to use the computer and a variety of software to efficiently perform responsibilities.

Education and Experience

• Bachelor's degree in social work, Psychology, or a closely related field or an equivalent combination of education and experience.
• Minimum of two years of experience in coordinating services for low-income families, senior citizens, and/or people with disabilities in a public housing property management setting or a closely related field.
• Equivalent combination of relevant education, training and experience that meets the requirement to accomplish the assigned duties and responsibilities successfully.

Physical Demands & Work Environment:

• Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
• Must be able to sit or stand for up to eight hours at a time while performing work duties.
• Must be able to bend, stoop, push, and pull in the performance of office-related duties.
• Must be able to use fingers bilaterally and unilaterally to operate office equipment.
• Must have vision and hearing corrected to be able to perform essential job functions.
• Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
• Must be able to lift up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.