Ropes Course Attendant

Great Wolf Lodge; Mashantucket (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Scholarship fund

Discounted vacations

Great Wolf University training

Flexible scheduling

Job summary

Great Wolf Lodge in Mashantucket, CT is seeking a Ropes Course Attendant to ensure guest safety and satisfaction as they navigate the ropes course and bridges. You will handle guest registration, equipment supply, safety education, and equipment checks in a fast-paced, family-friendly environment.

The role requires 18+ years, a High School education or equivalent, comfort at heights, and strong customer service and math skills.

Qualifications

• Must be 18 years or older.
• High School education or equivalent.
• Comfortable at heights of 30 feet or more.
• Flexible scheduling to meet business demands.
• Basic math skills (add, subtract, multiply, divide).
• Excellent customer service and reading ability in English manuals.
• Background check and drug screen required.

Responsibilities

• Process guest registration and complete orders.
• Educate guests on safety and proper equipment use.
• Fit safety gear and attach harness connections correctly.
• Inspect safety equipment for proper function.
• Assist in emergency situations and support frightened participants.
• Maintain daily operation per SOPs and ensure cleanliness.
• Provide outstanding service and assist with merchandising and POS tasks.
• Perform cash-handling and daily reporting.
• Attend ropes course training annually.
• Support other outlets/attractions as needed.

Skills

Customer service

Communication

Math skills

Work at heights

Flexible scheduling

Safety awareness

Education

High School or equivalent

Job description

Pay: $18

At Great Wolf, theRopes Course Attendantensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Ropes Course attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Communicates with guests to process registration and complete orders
• Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• Must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

• Must be 18 years or older
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Estimated Salary Range:

- $18 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.