Rooms Operations Manager

Sheraton Hotels & Resorts; Chandler (AZ); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Benefit packages

Travel discounts

Free meals

Open availability

Job summary

Sheraton Hotels & Resorts in Chandler, AZ is seeking a Hotel Department Manager to help oversee operations across Front Office, Engineering/Maintenance and Housekeeping and lead the rooms staff toward delivering exceptional guest experiences. You will monitor procedures, drive service standards, and support daily operations to meet property goals.

Responsibilities include supervising teams, optimizing guest satisfaction, managing schedules, and contributing to the financial performance of the

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience.

Responsibilities

• Leading Room Operations Team: translate goals to the team and drive guest tracking and productivity.
• Managing Property Rooms Operations: oversee Front Office, Engineering/Maintenance, Housekeeping and publish guest satisfaction results.
• Managing And Monitoring Activities That Affect The Guest Experience: provide excellent service and address guest concerns.
• Managing Profitability: review financial statements and focus on cost reduction and improvement.
• Conducting Human Resources Activities: hire decisions, onboarding, and staff development.

Skills

Leadership

Staff management

Guest service excellence

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Additional Information Open Availability, Housekeeping Experience Preferred. Enjoy Comprehensive Benefit Packages, Travel Discounts, and Free Meals.

Job Number 26091266

Job Category Rooms & Guest Services Operations

Location 5594 W Wildhorse Pass Blvd, Chandler, Arizona, United States, 85226 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $60,000-$73,000 annually

Bonus Eligible: Y

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.

Managing And Monitoring Activities That Affect The Guest Experience

• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.