Operations Manager

Courtyard by Marriott; Scottsdale (AZ); On-site; USD 35,500 - 40,405; Full time

Benefits offered by this job

Bonus eligible

Job summary

Courtyard by Marriott in Scottsdale is seeking an experienced Hotel Operations Manager to oversee multiple departments and lead a team to execute daily hotel operations with excellence.

You will focus on guest satisfaction, staff development, and driving the department’s financial performance while ensuring compliance with standards and procedures. The role requires strong leadership, communication, and problem-solving to meet property goals.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel/Restaurant Management or related field preferred; 2 years guest services/related experience required.

Responsibilities

• Supports successful execution of hotel operations and manages staff across departments.
• Strives to improve guest and employee satisfaction and financial performance.
• Ensures standards and procedures are followed and leads teams to meet property goals.
• Continuously communicates goals, provides coaching, and schedules to meet guest hours and occupancy targets.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related field; 2 years guest services/related experience

Job description

Additional InformationOpen Availability Preferred

Job Number26093422

Job CategoryRooms & Guest Services Operations

Location3311 N Scottsdale Rd, Scottsdale, Arizona, United States, 85251 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $25.77-$29.33 per hour

Bonus Eligible: Y

Job Summary

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.