Rooms J1 Management Trainee, Beach Club

The Boca Raton; Boca Raton (FL); On-site; USD 26,000 - 37,000; Full time

Job summary

The Boca Raton is seeking a Guest Relations Trainee to welcome guests, register arrivals and learn hotel operations. This program focuses on front office management, guest services and revenue awareness while developing leadership skills under experienced managers.

Participants will rotate through rooms division activities, learn to handle inquiries, promote hotel amenities, and contribute to guest satisfaction. Completion aims to prepare for a future management role within the property.

Qualifications

• Ability to read, write, speak and understand English.
• Ability to input information using a computer system and software.
• Knowledge of Microsoft Office applications.

Responsibilities

• Register guests at arrival and input data into the system.
• Process payments and manage guest statements and room charges.
• Provide information on hotel amenities, events and services to guests.
• Handle guest complaints with calm, effective problem solving.

Skills

English language

Computer literacy

Education

High School diploma or equivalent

Hospitality/Hotel Management degree (preferred)

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HB-Human Resources Boca Raton, FL, US

2 days ago Requisition ID: 5332

Salary Range: $23.00 To $23.00 Hourly

Summary:

The ideal candidate will greet and register guests, providing prompt and courteous service with professionalism. Will assist with guests departing the Resort and can resolve and/or assisting with guest challenges throughout their stay. The Guest relations agent can promote hotel amenities and services to the guests. The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in the hospitality industry by providing comprehensive training and hands‑on experience in hotel operations. This role focuses on developing a deep understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees will work closely with experienced managers to learn best practices and operational standards that drive guest satisfaction and business success. The ultimate goal is to prepare the trainee for a management position within the organization, equipping them with the skills and knowledge necessary to excel in a dynamic environment. By the end of the program, successful candidates will be ready to take on leadership roles, contributing to the overall success of the Beach Club and enhancing the guest experience.

Essential Functions - Job duties include, although are not limited to:

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Internal Relationships

Reports toGuest Relations Manager, Assistant Director of Guest Relations and the Director of Guest Relations

External Relationships

Has regular contact with Guest Relations, Bell Team and Experience Center, Housekeeping, GEMs, Destinations and Experience Teams

Qualifications

• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to access and accurately input information using a moderately complex computer system, including property management systems.
• Knowledge in Microsoft Office, Word and Excel.

Education/Experience Requirements

• High School graduate or equivalent required
• Degree in Hospitality or Hotel Management is preferred
• Experience in a luxury hotel/resort setting preferred

Physical Requirements

• Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.