ROOM ATTENDANT

The Grand Beach Hotel; Bay Harbor Islands (FL); On-site; USD 2,066,000 - 2,135,000; Full time

Job summary

The Grand Beach Hotel in Bay Harbor Islands, FL is seeking a Room Attendant to clean and sanitize guestrooms to high standards. You will replenish amenities, maintain rooms and assist with deep cleaning as needed to ensure guest satisfaction and safety.

Qualifications include service orientation, strong teamwork, English communication, physical stamina, and a flexible schedule that includes weekends and holidays. Training and room inspection goals are part of daily duties.

Qualifications

• Service orientation is required to meet guest needs and hotel standards.
• Able to work as part of a dynamic, quality-driven team.
• Must communicate clearly in English for guest interactions and safety.
• Must be able to push, stand, stoop, bend, and lift up to 50 pounds repeatedly.
• Must be able to work weekends and holidays as part of a flexible schedule.

Responsibilities

• Clean and sanitize guestrooms and bathrooms to hotel standards.
• Return amenities and linens following hotel procedures.
• Maintain cleanliness of corridors, carts, and linen closets.
• Report irregularities or safety concerns to supervision promptly.
• Provide friendly, professional guest interactions and respond to requests.
• Follow guest privacy rules and hotel policies at all times.

Skills

Service orientation

Teamwork

English communication

Physical stamina

Flexible schedule

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ROOM ATTENDANT

Bay Harbor Islands, FL, US

2 days ago Requisition ID: 1703

Salary Range: $15.00 To $15.50 Hourly

Cleans hotel guestrooms according to Grand Beach Service standards providing the highest level of quality and service for hotel guests. Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction and repeat business.

Job Specifications

Qualifications

• Service orientation.
• Able to work as part of a dynamic quality-driven team.
• Able to communicate in English.
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.

Job Duties

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards.
• Cleans and sanitizes all assigned rooms and bathrooms.
• Follows the designated sequence of room assignments.
• Cleans guestroom windows and balconies to hotel standards.
• Replaces all amenities and linens according to hotel standards.
• Keeps cart and linen closets clean and orderly.
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Reports items of value left unsecured in hallways and guestrooms.
• Cleans assigned rooms within shift time requirements, passing all inspections.
• Replaces burned out light bulbs according to hotel standards.
• Assists in preparation and deep cleaning of VIP rooms.
• Cleans spots on walls.
• Cleans spots on carpets.
• Applies excellent guest relations skills when interacting with guests.
• Interacts with guests in a friendly and professional manner.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Satisfies guest requests for information and services.
• Demonstrates a friendly attitude to co-workers and all other hotel staff.
• Consistently maintains a positive attitude that ensures the best guest experience.
• Gives recognition to repeat guests.
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind.
• Handles all guest complaints according to Grand Service Standards, notifies Supervisor of actions taken.
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary.
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel.
• Thorough knowledge of proper cleaning methods for various surfaces.
• Uses proper chemicals when cleaning as described by the department's procedures.
• Performs all duties in a timely and professional manner.
• Performs a visual inspection before leaving any areas.
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates.
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned.
• Observes hotel telephone etiquette, message, and call handling procedures.
• Reads departmental logbook and bulletin board on a daily basis.

General

• Promotes and applies teamwork skills at all times.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Attends appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment and work area.
• Complies with hotel standards, policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards.

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.