Rooms Inspector/Inspectress

The Alexandrian, Autograph Collection; Alexandria (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Inspector/Inspectress to ensure the highest standards of cleanliness and guest satisfaction. In this pivotal role, you will supervise and train housekeeping staff, ensuring public areas and guest rooms are impeccably maintained. Your expertise in housekeeping operations and supervisory skills will be vital in creating a welcoming environment for guests. Join a dynamic team that values excellence and offers numerous benefits, including discounts at hotels and restaurants nationwide. This is a fantastic opportunity to grow your career in a supportive and innovative atmosphere.

Benefits

Medical insurance

Vision insurance

Dental insurance

Free shift meals

Marriott hotel discounts

Free parking

Qualifications

• 1-2 years in a related position, either with this company or another organization.
• Knowledge of Housekeeping operations typically learned on-the-job.

Responsibilities

• Supervise and inspect cleaning of guest rooms and public areas.
• Respond to guest requests and ensure satisfaction.
• Train associates on cleaning standards and customer service.

Skills

Supervisory skills

Knowledge of Housekeeping operations

Ability to interpret reports

Education

High school diploma or equivalent

Job description

Why us?

Sage Hotel Management is currently seeking a Room Inspector/Inspectress in the Housekeeping department at The Alexandrian Hotel, in Alexandria, VA.

At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.

Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! The ideal candidate should champion this culture in every touchpoint of our business, from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!

Job Overview

The Rooms Inspector ensures associates promptly clean public areas and guest rooms are maintained, cleaned, and inspected to standard for resale to incoming guests. Responsible for training associates on customer service, cleaning standards, and adherence to departmental operations. Inspects rooms and assigned areas for cleanliness and maintenance.

Responsibilities

• Supervise, coach, counsel, and train Public Area Attendants, Room Attendants, and Runners.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident/loss prevention programs, SOPs, health/sanitation standards, and regulations to achieve high cleanliness and guest satisfaction.
• Assign tasks to staff, reviewing special requests and areas of focus to maintain smooth housekeeping operations.
• Issue supplies/goods to staff at the beginning of shifts, controlling inventory and expenses.
• Respond to guest requests, concerns, and problems to ensure satisfaction. Log items into the Lost and Found and answer inquiries to maintain control and guest satisfaction.
• Implement emergency procedures to protect the hotel, guests, staff, and assets.
• Perform additional duties as assigned by management.

Qualifications

Education/Formal Training: High school diploma or equivalent.

Experience: 1-2 years in a related position, either with this company or another organization.

Knowledge/Skills:

• Knowledge of Housekeeping operations, policies, and services, typically learned on-the-job.
• Supervisory skills.
• Ability to interpret reports.

Physical Demands

• Ability to communicate effectively with guests and staff.
• Inspect guest rooms and review reports.
• Lift, push, pull, and carry up to 50 lbs. of linen, supplies, or furniture.
• Bend, kneel, and perform other physical activities required for cleaning and inspections.
• Maintain mobility and continuous movement throughout the hotel, including climbing stairs and using ladders as needed.

Benefits

Sage Hotel & Restaurant discounts nationwide, medical, vision, and dental insurance, downtown location, free shift meals, Marriott hotel discounts, and free parking.

Salary

USD $18.00 per hour.

Source: Hospitality Online