Rooms Inspector

HILTON GARDEN INN - HUNTSVILLE / SPACE CENTER; Huntsville (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Garden Inn Huntsville / Space Center is seeking a Rooms Inspector to monitor the cleanliness of guest rooms and public areas and ensure friendly, service-oriented housekeeping. You will work within labor and budget guidelines to maintain brand standards.

Responsibilities include following procedures, maintaining logs and inventories, and assisting the housekeeping team to deliver a consistent guest experience. Prior housekeeping experience and a high school diploma are preferred.

Qualifications

• Knowledge of housekeeping procedures and safety standards.
• Ability to maintain logs, checklists, and inventories.
• Ability to communicate with guests and team members professionally.
• Ability to multi-task and work independently or as part of a team.

Responsibilities

• Coordinate housekeeping team activities, including break schedules and room checks.
• Ensure key control and guest privacy in all tasks.
• Assist with monthly inventories and supply management.
• Prepare vacant rooms for guests and reset occupied rooms promptly per brand standards.
• Follow cleaning procedures as trained and documented.
• Report discrepancies to supervisor and assist in maintaining clean hotel areas.

Skills

Follow procedures

Organization

Guest privacy

Guest issue handling

Education

High school diploma or equivalent

Tools

Quore

Hotel Effectiveness

Job description

Description

The Rooms Inspector assists in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensures guest rooms and public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
• High school diploma or equivalent

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Assistance in supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.

Skills:

• Follow and manage using the Company procedures and policies.
• Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Must be able to work alone AND as a team member
• Comply with all standards
• Be able to multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.

SPECIFIC RESPONSIBILITIES

1. Assist in coordinating the activities of the Housekeeping Team. This may include break out boards, assigns times, checking rooms and entering into system, ensuring associates take break and clock in/out on time.
2. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
3. May assist with monthly inventories, proper ordering, receiving and maintenance of supplies.
4. As needed, responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
5. Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
6. Report any discrepancies to the Executive Housekeeper or Housekeeping Manager.
7. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).
8. Respond to guest requests and inquiries immediately.
9. Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
10. Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
11. Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Housekeeping Manager
• Executive Housekeeper

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.