Rooms Inspector

HOME2 SUITES - BALTIMORE/ABERDEEN; Aberdeen (MD); On-site; USD 24,000 - 32,000; Full time

Job summary

HOME2 SUITES - BALTIMORE/ABERDEEN is seeking a Rooms Inspector to monitor guest room cleanliness and public areas, ensuring operations align with budget guidelines and brand standards. The role emphasizes hospitality, guest satisfaction, and teamwork within the housekeeping department.

The position requires physical stamina, ability to work with a team, and the discretion to protect guest privacy, with access to guestrooms and property per policy. Security clearances may be required.

Qualifications

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities.
• Security clearances may be required.
• Honesty and trustworthiness essential; pass appropriate security clearances.

Responsibilities

• Coordinate Housekeeping Team activities, assign times, check rooms, and clock in/out.
• Maintain key control and security for guests and associates.
• Assist with inventories, ordering, receiving, and maintenance of supplies.
• Clean vacant rooms to guest-ready status and return occupied rooms to clean status per standards.
• Follow cleaning procedures outlined in training and checklist.
• Report discrepancies to Executive Housekeeper or Housekeeping Manager.
• Maintain cleanliness in other areas of the hotel (breakroom, restrooms, public areas).
• Respond to guest requests promptly and professionally.
• Understand and follow emergency procedures for guest safety.
• Maintain professional appearance and grooming standards.
• Perform other duties as assigned.

Skills

Housekeeping experience

Guest communication

Teamwork

Physical endurance

Honesty and trustworthiness

Education

High school diploma or equivalent

Tools

Quore

Hotel Effectiveness

Job description

PREREQUISITES

The Rooms Inspector assists in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensures guest rooms and public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
• High school diploma or equivalent

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Assistance in supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.

Skills:

• Follow and manage using the Company procedures and policies.
• Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Must be able to work alone AND as a team member
• Comply with all standards
• Be able to multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.

SPECIFIC RESPONSIBILITIES

1. Assist in coordinating the activities of the Housekeeping Team. This may include break out boards, assigns times, checking rooms and entering into system, ensuring associates take break and clock in/out on time.
2. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
3. May assist with monthly inventories, proper ordering, receiving and maintenance of supplies.
4. As needed, responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
5. Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
6. Report any discrepancies to the Executive Housekeeper or Housekeeping Manager.
7. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).
8. Respond to guest requests and inquiries immediately.
9. Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
10. Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
11. Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Housekeeping Manager
• Executive Housekeeper

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.