Rooms Inspector

BENCHMARK; Cincinnati (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Housekeeping Inspector at The Phelps with Pyramid Hotel Group in Cincinnati. You will inspect guest rooms daily, train new staff, and maintain high cleanliness standards for a premier property.

The role emphasizes guest engagement, teamwork, safety, and inventory duties, with opportunities to contribute to guest satisfaction and operational excellence.

Qualifications

• 6 months experience in a similar Housekeeping position desirable.
• Engaging and caring personality.
• Time management skills.
• Ability to work on feet for an extended period.
• Ability to communicate effectively.
• Ability to read room numbers, dates, and basic instructions.
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, and navigate carts up to 100 lbs; operate cleaning equipment.
• Lift, carry and position loads of at least 25 lbs.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as a team to accomplish the goal of resort/hotel cleanliness.
• Coordinate the day’s workflow and distribution of duties.
• Inspect guest rooms following highest quality standards.
• Hold department employees accountable for the highest quality standards.
• Supervise and train staff to ensure that standards of cleanliness are maintained.
• Assist with performing inventory of linen and supplies.
• Assist in completion of performance evaluations.
• Distribute work and assign rooms and duties to staff.
• Coordinate activities with Housekeeping team.
• Report maintenance needs accordingly.
• Ensure employees are using/handling cleaning chemicals safely.
• Find coverage for callouts or when house counts increase.
• Perform other related duties as requested by Management.

Skills

Housekeeping experience

Attention to detail

Time management

Effective communication

Physical stamina

Reading instructions

Equipment operation

Lifting 25 lbs

Tools

Cleaning equipment operation

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:There's a reason we were named the #1 hotel in Cincinnati. It's our people! Sure, we have boutique accommodations in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We were named number one because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps with Pyramid Hotel Group can mean for you! The Phelps boasts 134 guest rooms and 5,039 sq ft of event space.What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team as an Inspector. The Inspector spends most of the shift inspecting guest rooms to ensure cleanliness standards are achieved. This position also trains and onboards new employees to the department. The Inspector also motivates and inspires employees so they can achieve desired results.Your Role:Engage with guests to ensure their stay is going wellWork as a team to accomplish the goal of resort/hotel cleanlinessCoordinates the day’s workflow and distribution of dutiesInspect guest rooms following highest quality standards.Hold department employees accountable for the highest quality standards.Supervise and train staff to ensure that standards of cleanliness are maintained.Assists with performing inventory of linen and supplies.Assists in completion of performance evaluations.Uses judgment and experience to distribute work, assign rooms and duties to staffCoordinate activities with Housekeeping teamReports maintenance needs accordinglyEnsures employees are using/handling cleaning chemicals safely.Finds coverage for callouts or when house counts increase Perform other related duties as requested by ManagementWhat are we looking for?QUALIFICATIONS:6 months experience in a similar Housekeeping position desirableEngaging and caring personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to read room numbers, dates, and basic instructions.Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs.Compensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.